My wife and I have been Lexus owners since ****. This includes both the Lexus *** as...
GetHuman1029733's customer service issue with Lexus from August 2018
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Help with my Lexus issue
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The issue in GetHuman1029733's own words
My wife and I have been Lexus owners since ****. This includes both the Lexus *** as well as many Lexus ES***'s. We have been extremely happy with the vehicles and have usually purchased our cars. However, we currently leased the one we have now - the ES*** - ****. The lease ends in May of **** and we have every intention of either buying or leasing the same vehicle at the expiration of the current least. The problem - the Michelin tires on the vehicle have a warranty of **,*** miles and already require replacement although the vehicle only has **,*** miles registered. If we got anywhere near the expected mileage we would not have to replace the tires at all when the car is turned in prior to registering **,*** miles as per our lease arrangement. As such, I am now requesting that you extend the courtesy of replacing the * tires without requiring me to bear any of the cost of the replacement. Obviously, I would not have to replace or bear the cost of the * new tires if the tires performed as expected as per the Michelin warranty.*I am hopeful and optimistic that you would extend me this courtesy, considering that my wife and I are long time and loyal Lexus consumers.*Thank you for your consideration.**Sincerely,*Marsha & Ted Lachman***** Imperial Club Ln*Wellington, Fl *********-***-****
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