My wife and I have been Lexus owners since ****. This includes both the Lexus *** as...

GetHuman1029733's customer service issue with Lexus from August 2018

Help with my Lexus issue
The issue in GetHuman1029733's own words
My wife and I have been Lexus owners since ****. This includes both the Lexus *** as well as many Lexus ES***'s. We have been extremely happy with the vehicles and have usually purchased our cars. However, we currently leased the one we have now - the ES*** - ****. The lease ends in May of **** and we have every intention of either buying or leasing the same vehicle at the expiration of the current least. The problem - the Michelin tires on the vehicle have a warranty of **,*** miles and already require replacement although the vehicle only has **,*** miles registered. If we got anywhere near the expected mileage we would not have to replace the tires at all when the car is turned in prior to registering **,*** miles as per our lease arrangement. As such, I am now requesting that you extend the courtesy of replacing the * tires without requiring me to bear any of the cost of the replacement. Obviously, I would not have to replace or bear the cost of the * new tires if the tires performed as expected as per the Michelin warranty.*I am hopeful and optimistic that you would extend me this courtesy, considering that my wife and I are long time and loyal Lexus consumers.*Thank you for your consideration.**Sincerely,*Marsha & Ted Lachman***** Imperial Club Ln*Wellington, Fl *********-***-****
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Lexus

Customer service issue
Reported by GetHuman1029733
Aug 23rd, 2018 - 4 mons ago
I have an issue with Lexus too
Fixed
Seen by 12 customers so far
Similar issue to 10 others
0 customers following this
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GetHuman1029733 started working on this issue
Aug 23rd 11:57pm
GetHuman1029733 indicated the issue is not fixed yet.
Aug 24th 8:59am
GetHuman1029733 indicated the issue is not fixed yet.
Aug 25th 1:25am
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Aug 27th 3:43am
GetHuman1029733 indicated the issue is not fixed yet.
Aug 27th 11:52am
GetHuman1029733 indicated the issue is not fixed yet.
Aug 27th 2:37pm
GetHuman1029733 indicated the issue is not fixed yet.
Aug 27th 8:20pm