Do I need to change the oil of my car gar?

GetHuman-koky's repair request issue with Lexus from April 2018

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Help with my Lexus issue
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Where was the item purchased, Order number (if applicable), and Billing address
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The issue and preferred resolution, in GetHuman-koky's own words:
The problem I ran into: Do I need to change the oil of my car gar?
I trust that Lexus will make this right and come up with a resolution that is fair.
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Lexus

repair request issue
Reported by GetHuman-koky
Apr 27th, 2018 - 3 mons ago
I have an issue with Lexus too
Not resolved
Seen by 2 customers so far
Similar issue to 5 others
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Timeline
GetHuman-koky started working on this issue
Apr 27th 8:21am