LevelUp Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about LevelUp customer service, archive #1. It includes a selection of 2 issue(s) reported March 7, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Issue with Gift Cards at Steak 'n Shake Van Drive, Jackson TN I bought 4 gift cards through the Steak 'n Shake App on March 2, [redacted], for our youth group outing. Unfortunately, the Van Drive location in Jackson TN couldn't scan them on March 3, [redacted]. I still have the physical gift cards. I then added $[redacted] to the app from my credit card but couldn't use it due to spending limits. I ended up spending $[redacted] in gift cards, $[redacted] on the app, and $86.48 on my credit card, totaling $[redacted].48. I request a refund of $[redacted] for the gift cards and $[redacted] added to the app as it was for a church function. The ability to send gift cards via email on the app is convenient but needs improvements. I work in IT and can help with suggestions for enhancement. I have documentation of the process and expenses for reimbursement. Please contact me at [redacted]. Thank you, The Church of Jesus Christ
Reported by GetHuman2398402 on Thursday, March 7, 2019 8:26 PM
Hello LVLUP Team, I made a purchase on Friday evening via Paypal using the email [redacted] for 2 shakers and 2 LVL UP boosters. Subsequently, I entered the email [redacted] and then realized I forgot the password. When attempting to reset the password on Web.de, I received an email that I did not recognize. Could you please resend the confirmation email to the email address provided below ([redacted])? If you need any further information for verification, the order is being shipped to [redacted] Bruchsal, Hauslaib 4. I hope you can assist me with this. Thank you very much.
Reported by GetHuman4045793 on Thursday, December 5, 2019 3:18 PM

Help me with my LevelUp issue

Need to call LevelUp?

If you need to call LevelUp customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call LevelUp
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!