I have lenovo e**-** laptop with Amd radeon r* integrated graphics. Currently i'm using...

GetHuman3840364's Technical support issue with Lenovo from October 2019

Help with my Lenovo issue
The issue in GetHuman3840364's own words
I have lenovo e**-** laptop with Amd radeon r* integrated graphics. Currently i'm using *gb ram. Graphics memory is ***mb dedicated and *GB shared totally *.*gb graphics memory available. If I increase my ram to *gb how to increase total graphics memory more than *.*gb. I don't have any option in bios to configure that. What is the maximum graphics memory supported by my motherboard? *Amd A* PRO ****B*

GetHuman3840364 did not yet indicate what Lenovo should do to make this right.

How GetHuman3840364 fixed the problem
I went to lenovo's customet support website and started an online chat session it was very simple and quick way. Then I described my problem with him. The technician just shared the manual of the laptop. What the **** ? I already have it man. Is that the solution. I got irritated and ended the chat session. Their manual is also wrong. In manual it says maximum supported memory as *GB but actually it supports upto *GB. Poor customer service by lenovo.
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Lenovo

Technical support issue
Reported by GetHuman3840364
Oct 28th, 2019 - 2 years ago
Fixed
GetHuman3840364 shared how to fix
Seen by 16 customers so far
Similar issue to 2783 others
0 customers following this
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Timeline

GetHuman3840364 started working on this issue
Oct 28th, 2019 8:39am
GetHuman3840364 confirmed the issue is fixed. Hooray!
Oct 30th, 2019 3:07pm

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