SIR, I bought LENOVO K* NOTE Mob. phone on ********** IMEI No.*************** at LUCNOW...

GetHuman2595277's Complaint issue with Lenovo from March 2019

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The issue in GetHuman2595277's own words
SIR, I bought LENOVO K* NOTE Mob. phone on ********** IMEI No.*************** at LUCNOW. Two months back I faced battery backup problem in the set. I approached your Park Road, Lucknow service centre. The dishonest people instead of replacement of battery, insisted on replacement of screen of the mobile with cost saying it is bend.However i resisted as my phone is working alright actually having no screen or any other issue.They refused to replace the battery on fake ground as above. I approached your other service centre at Alambagh, Lucknow for my satisfaction who inspacted the device and confirmed that phone has no other issue except battery. But they disclosed me that Park Road Centre have uploaded their refusal on net and expressed their inability to change the battery due to the reason, which is actually not correct , untill the company allows*directs to do so. Since my phone is under warranty and I should not suffer for the arbitrary and unwarranted act of your Park road service Centre, I REQUEST YOU TO KINDLY DIRECT TO YOUR SERVICE CENTRE TO REPLACE THE BATTERY and also take appropriate action against the erring centre(park-road,HZG.Lucknow) for damaging the image of the company by such malpractice. I trust learned sir is competent enough to do so.

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Lenovo

Complaint issue
Reported by GetHuman2595277
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 2071 others
0 customers following this

Timeline

GetHuman2595277 started working on this issue
Mar 26th, 2019 10:07am

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