I keep getting a message to update my Bios. then when I say ok they say I need to do th...

GetHuman-hidalgon's customer service issue with Lenovo from January 2019

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The issue in GetHuman-hidalgon's own words
I keep getting a message to update my Bios. then when I say ok they say I need to do things I don't understand. like, copy my Bios into what ? ? ? I tried to call the customer support but after going in circles the voice system said to go to a web site, and "thank you for calling Lenovo." before hanging up. I'm sure people who are tech savvy think nothing of this. But why would you have pop up warnings if this is something routine? "Are you sure you want to make changes to your system?" Um, I guess not.
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Customer service issue
Reported by GetHuman-hidalgon
Jan 15th, 2019 - a mon ago
I have an issue with Lenovo too
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GetHuman-hidalgon started working on this issue
Jan 15th 12:44am