Starting ******** we have had * Lenovo laptops lose the ability to use the webcam when...

GetHuman1956818's customer service issue with Lenovo from January 2019

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The issue in GetHuman1956818's own words
Starting ******** we have had * Lenovo laptops lose the ability to use the webcam when using Chrome. The light comes on, but no image. It seems to appear after Windows Defender updates, but haven't been able to pinpoint. The Webcam works in Firefox, but the app we need uses Chrome(https:**portal.mendfamily.com*test)They are all Lenovo Yoga Ultrabooks. One serial * is ************* Uninstalling*reinstalling Chrome doesn't work. I have even re-imaged one and the issue isn't resolved. This is affecting our business process. Any ideas?
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Lenovo

Customer service issue
Reported by GetHuman1956818
Jan 13th, 2019 - 9 mons ago
I have an issue with Lenovo too
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Seen by 2 customers so far
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Timeline
GetHuman1956818 started working on this issue
Jan 13th 5:20pm