I sent in my tablet for repair on August ** th. You recieved it and began working on it...

GetHuman1140417's customer service issue with Lenovo from September 2018

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The issue in GetHuman1140417's own words
I sent in my tablet for repair on August ** th. You recieved it and began working on it on the **th... since then I have not received any updates via email. I've called several times, the agent said they'd get a hold of who is repairing it to let them know to contact me, *X I DID THIS....NO RESPONSE. TODAY I SPOKE WITH ANOTHER AGENT, WHO SAID THAT HE WOULD TAKE CARE OF THIS SITUATION, WHEN I SPECIFICALLY ASKED FOR A SUPERVISOR ( I CALLED AROUND **:** A.M., AND THEY SAID HE WOULD INSTEAD GET A SUPERVISOR TO SPEED UP THE PROCESS AND THEY WOULD CALL, AND SEND AN EMAIL, NOTHING YET.....I WOULD LIKE A REFUND FOR THE RUN AROUND I'M GETTING, AS WELL AS POOR CUSTOMER SERVICE. I SHOULD OF HAD MY TABLET BACK TO ME BY THE TIME TWO WEEKS WERE UP. *IF THEY ARE HAVING TROUBLE REPAIRING IT, WHY DON'T THEY JUST SEND ME A NEW ONE??*THANK YOU FOR YOUR TIME, **A FRUSTRATED CUSTOMER, *MARION

GetHuman1140417 did not yet indicate what Lenovo should do to make this right.

I expected this situation to be resolved quickly, with updates along the way. At least within * weeks. It's almost a month!
On the onset of this issue(it was slow in pulling up data) we did try to troubleshoot, but to no avail....
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Lenovo

Customer service issue
Reported by GetHuman1140417
Sep 13th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 309 others
0 customers following this
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Timeline

GetHuman1140417 started working on this issue
Sep 13th, 2018 11:12pm