Lenovo Explorer WMD headset is having usb *.* errors. The usb *.* ports that I plug it...

GetHuman-coretron's customer service issue with Lenovo from July 2018

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The issue in GetHuman-coretron's own words
Lenovo Explorer WMD headset is having usb *.* errors. The usb *.* ports that I plug it into are being recognized as *.*. **Thus I'm receiving the error "Insufficient USB device speed: *", "Make sure the USB cable is plugged into the SuperSpeed USB *.* port. If you need more help, this error code should help: *."**I am using the headset connected to this usb *.* device:*https:**www.amazon.com*gp*product*B**FPIMICA*ref*od*aui*detailpages**?ie*UTF*&psc****I've made sure the drivers are up to date. Also, when inputting the serial number on the Lenovo website it's not finding my item.**S*N:*G*A*****WWZ******G *B
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Customer service issue
Reported by GetHuman-coretron
Jul 23rd, 2018 - 10 mons ago
I have an issue with Lenovo too
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Seen by 6 customers so far
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GetHuman-coretron started working on this issue
Jul 23rd, 2018 9:25pm