The Indianapolis, IN police department wants to know why a person's name was added to m...

GetHuman-okathyan's Complaint issue with Lennox from July 2020

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The issue in GetHuman-okathyan's own words
The Indianapolis, IN police department wants to know why a person's name was added to my warranty account without my permission. My old air conditioner, purchased on *********, was stolen on *********. Last night I decided to register my new air conditioner, installed on June **. When I entered my name and address, it showed that a Charles Robinson, which included his cell phone number, was added to my account. I did not authorize this change at any time. However, he has always been my suspect in this theft. My old air conditioner S*N * is ****A*****. Can you help?**I tried earlier today to register my new air conditioner. When I entered my name, a Charles Robinson came up also. I am afraid to register the new air conditioner until I know Charles Robinson's name is blocked.**PS. I talked to a seemingly nice young lady who was trying to help me this morning. She could not find any account at **** Thornleigh Drive, Indianapolis, IN *****-****. Through no fault of hers, I became very emotional. She asked me to stop yelling. I am so sorry I put her through this. I told her that I needed to hang up. If you know the customer service agent's name, please let her know that I am very sorry for my behavior. She was trying to do a good job. My husband passed away suddenly on December *, ****, and then my air conditioner stolen, including the Coronavirus pandemic. I think many people are under stress.

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Lennox

Complaint issue
Reported by GetHuman-okathyan
Jul 8th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 43 others
0 customers following this

Timeline

GetHuman-okathyan started working on this issue
Jul 8th 7:06pm