Purchased a Lennox ac unit * years ago. Has a ** year warranty. Blower motor broke Au...

GetHuman-marceera's customer service issue with Lennox from February 2019

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The issue in GetHuman-marceera's own words
Purchased a Lennox ac unit * years ago. Has a ** year warranty. Blower motor broke August ****. Lennox dealer, OConnor plumbing and heating of Johnstown Pa replaced part but would not honor our warranty. Told us that since company that installed ac unit, Seasonal Air of Johnstown now defunct, did not file warranty papers when ac unit was installed that our warranty is no good. My husband spoke to a Lennox rep who told him same thing. We paid the $*** for repair but I am not satisfied with this resolution and want to appeal this decision. If I do not hear from u, my next step will be to file a grievance with local Better Bus. Office and the pa state AG office and notify the Cambria county Pa. DA office. Because this situation sounds very suspect to me.

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Customer service issue
Reported by GetHuman-marceera
Feb 9th, 2019 - 3 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 123 others
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GetHuman-marceera started working on this issue
Feb 9th, 2019 12:52pm
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Feb 9th, 2019 12:54pm