How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Lego phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then wait on the line
What are the hours and when should I call?
Lego operates the call center for this 800-838-9647 phone number Mon-Fri 8am-10pm, Sat-Sun 10am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 138 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lego phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lego staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lego is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 138 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Lego is Monday.In this case, it's a no-brainer. Monday is not only the least busy day for calling this Lego number, but it is also the day with the shortest hold times.
More Ways to Contact Lego Customer Service
There are of course other ways to contact Lego customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Lego provides this option.
As a last, sometimes only, resort- Lego customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lego's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lego agent. This phone number is Lego's best phone number because 828 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-838-9647 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Lego first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Lego has 2 phone numbers. It's not always clear what is the best way to talk to Lego representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lego. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lego. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.