Good morning, I'm Mark Benjie Solomon. I cancel my order before due to wrong item was d...

GetHuman5395102's customer service issue with Lazada from October 2020

Help with my Lazada issue
First: share to improve GetHuman5395102's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5395102 may need:
Username, Password, and Email address on the account
The issue in GetHuman5395102's own words
Good morning, I'm Mark Benjie Solomon. I cancel my order before due to wrong item was delivered to me and lazada refunded me the payment that i paid last time but with lazada wallet. now I search on internet on how to withdraw the fund on my lazada wallet and it says that i can withdraw the fund using LBC and I did the process then they texted me the confirmation regarding my refund request has been processed via LBC and says that the remittance code was sent to my email. I am using my Facebook account in my lazada app and the email associated on my facebook is *****@***.com therefor I checked my email but there is nothing email from lazada. and upon checking my accounts in lazada it says the the associated email there is *****@***.com which is my very old email and im not using it for a decade and i dont know the password. I tried to call the customer care hotline but there is no option to have a call directly to a PERSON (customer service person). how can i request to send the remittance code to my email *****@***.com if i cannot speak with the personnel of lazada. poor customer service! no option for the customer service personnel! kindly call me ***********

GetHuman5395102 did not yet indicate what Lazada should do to make this right.

How GetHuman5395102 fixed the problem

We are waiting for GetHuman5395102 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Lazada's attention and get better help faster. Tap below to get started.
Having Lazada issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5395102
Oct 23rd, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 3788 others
0 customers following this


GetHuman5395102 started working on this issue
Oct 23rd, 2020 3:32am