I ordered a product on Sat. On Sun, I realized I had ordered the wrong product. I tried...

GetHuman-jacquues's Cancel Order issue with Lazada from May 2020

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The issue in GetHuman-jacquues's own words
I ordered a product on Sat. On Sun, I realized I had ordered the wrong product. I tried to cancel the order but it was in Processing state. I called Lazada and asked them to cancel the order, they said they would escalate this and cancel the order. I ordered the correct product from the same shop and have since received it. I checked the status of the cancelled ordered and its not cancelled and the store wants to ship it to me. I chatted with Lazada today and they said I have to receive and reject the product on delivery because it has a tracking * assigned. The tracking * was assigned as soon as I placed the order even though they don't work on the weekends. The store is completely ok and is frustrated as I am about being unable to cancel the order. I live in a condo and all parcels are received by the security guard who accepts everything. What can I do to get the order cancelled?

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Lazada

Cancel Order issue
Reported by GetHuman-jacquues
May 21st, 2020 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2602 others
0 customers following this

Timeline

GetHuman-jacquues started working on this issue
May 21st, 2020 6:32am