I ordered a product then it say cancel Then I received a SMS saying pay in seven eleven...

GetHuman-savidevi's customer service issue with Lazada from March 2019

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The issue in GetHuman-savidevi's own words
I ordered a product then it say cancel Then I received a SMS saying pay in seven eleven.So I paid RM **.**.Then I chat ask when shipping status came as cancel.If it is cancelled then yy asking to pay the counter ask me to pay RM **.**.Now I wan a explaintion. So I'm waiting .Thank you soo much.im sorry if I had SMS rudely.im a regular customer.And this is the first time I'm facing this.It bracelet watch which I like very much.
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Lazada

Customer service issue
Reported by GetHuman-savidevi
Mar 29th, 2019 - 6 mons ago
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GetHuman-savidevi started working on this issue
Mar 29th 6:44am