I ordered in LAZADA last January **,**** the item is ONELINE VICTORY STYLE HAND SHELL T...

GetHuman-elmirav's customer service issue with Lazada from February 2019

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I ordered in LAZADA last January **,**** the item is ONELINE VICTORY STYLE HAND SHELL TRAVEL LAGGUGE WITH TSA LOCK ** amount is **** plus shipping fee *** but disapponted I recieved wrong item a * the hard shell is damage and the zipper...the wrong item is One Wavy Style Hard Shell Travrl Luggage wth TSA lock size **. The item delivered last feb.* that time i decide to return because the item is wrong and damage but i cannot transact cause the system post there is SHIPPED so i cannot transact.but today only post there its already shipped *am in the morning. So i follow the step on how to return but disappointed the button of return is not accepted or is not visible. I cannot processs my return. yesterday an nakasulat ...you have * package on its way. meaning dri pa dry. How can i get my money back. this is my tracking * ***************...imagine from jan. * up to now long time to wait and then di pa ma process on how to return .
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Lazada

Customer service issue
Reported by GetHuman-elmirav
Feb 18th, 2019 - 8 mons ago
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