I ordered side skirt diffuser and lip splitter but the package content was only the sid...

GetHuman-rocomila's customer service issue with Lazada from December 2018

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The issue in GetHuman-rocomila's own words
I ordered side skirt diffuser and lip splitter but the package content was only the side skirt diffuser. I paid for two items because it is what is indicated in the label sticker. I returned the product for refund of the whole amount I paid but I only got the refund for the side skirt diffuser. Costumer center sent me a message to return the lip splitter but I have nothing to return because I received nothing. I have pictures to prove that the package only contain the side skirt diffuser. I've been waiting for my refund but to my disappointment I haven't received any. Do something about this. I am a regular costumer of Lazada and you can check my Lazada account.
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Lazada

Customer service issue
Reported by GetHuman-rocomila
Dec 8th, 2018 - 5 mons ago
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Timeline
GetHuman-rocomila started working on this issue
Dec 8th, 2018 9:40am