When I signed up for lastpass, I paid for a lifetime membership. I am now seeing a char...

GetHuman-cinamom's customer service issue with LastPass from March 2021

Help with my LastPass issue
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The issue in GetHuman-cinamom's own words
When I signed up for lastpass, I paid for a lifetime membership. I am now seeing a charge on my capitol one bill for $**.**. I have NEVER approved an account upgrade or asked for anything from your company that was not included in that lifetime membership. **I expect to see a refund of that $**.** on my capitol one card by the time I receive my next bill. I expect it to take effect immediately and that I receive an email confirmation to this effect or an email with whatever excuse your company has for charging me for something I did not ask for, nor did I ever approve. Especially since nothing has changed with my fastpass since day *. **Cinamon Colley****-***-**********@***.com

GetHuman-cinamom did not yet indicate what LastPass should do to make this right.

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LastPass

Customer service issue
Reported by GetHuman-cinamom
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 735 others
0 customers following this

Timeline

GetHuman-cinamom started working on this issue
Mar 23rd 7:33pm

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