I never signed up for lastpass.com, however it says I have an account. Now, I need a la...

GetHuman-ohfarley's customer service issue with LastPass from October 2019

Help with my LastPass issue
The issue in GetHuman-ohfarley's own words
I never signed up for lastpass.com, however it says I have an account. Now, I need a lastpass account so a client can share with me their log-in information. I have tried to recover my account using the e-mail that the software says that I signed up for an account with. Basically, I am trying to figure out how to either recover my account using another method versus the ones that are available through the official lastpass account recovery. Any help that you can offer in this regard would be very beneficial. Thank you!

GetHuman-ohfarley did not yet indicate what LastPass should do to make this right.

How GetHuman-ohfarley fixed the problem
I put a support ticket it. Then I was given the option to permanently delete my account by a Last Pass CS contractor. I did this and then it worked! Overall, it was kind of a pain, but I'm glad I followed through, because now I can help my client!
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common LastPass customer problems.
How Do I Protect My Accounts from Identity Theft?Should I Be Using a Password Protector?How Do I Recover Access to My Lastpass Account?What do I do if my LastPass account isn't working?
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LastPass

Customer service issue
Reported by GetHuman-ohfarley
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman-ohfarley shared how to fix
Seen by 21 customers so far
Similar issue to 2035 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-ohfarley started working on this issue
Oct 29th, 2019 11:52pm
GetHuman-ohfarley indicated the issue is not fixed yet.
Oct 30th, 2019 1:36pm
GetHuman-ohfarley indicated the issue is not fixed yet.
Oct 30th, 2019 5:00pm
GetHuman-ohfarley indicated the issue is not fixed yet.
Oct 30th, 2019 10:50pm
GetHuman-ohfarley indicated the issue is not fixed yet.
Oct 30th, 2019 10:58pm
GetHuman-ohfarley confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 12:52am

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