LastPass Customer Service Issues

I recently switched to a family plan and added passwords to a shared folder. I then invited family members who accepted the invite, created accounts, downloaded the app, and logged in successfully. While their app displays "family membership," the shared folder's passwords are not showing up in their individual vaults. I expected the passwords to transfer automatically when they logged in, but that hasn't happened. How can we ensure that the passwords from the Shared Folder populate into each family member's personal vaults as intended?

I am interested in purchasing the Personal Premium product from LastPass. I encountered an issue when entering my email address, as the system indicated that it could not be used. Is LastPass considered an ISP? Should I acquire an email address from LastPass or should I approach Roadrunner (Spectrum) for a new account specifically for this purpose? I am eager to begin using your product. I have a few questions regarding the account: 1) Is the account linked to the current computer I am using, or can it be accessed from another device, like my laptop in the same location? 2) How can I obtain a user manual to reduce the need for frequent inquiries? 3) Will I need to enter a password every time I step away from my computer, or does the login expire after a certain period? 4) As an individual user for work, how could I set up 2-step verification, like receiving a text code on my iPhone? 5) Can the product be utilized on both a laptop and an iPhone within a personal network setting without public Wi-Fi? I noticed that the premium service offers enhanced technical support. While the general support number redirects me to the website, as a premium customer, will I receive a different contact method for urgent situations? I eagerly await your reply. Thank you for your assistance.

I had a scheduled live appointment which I attended. Unfortunately, I was unable to reach the web helper even though I could see the mouse moving, indicating Lastpass was connected. The printing issue remains unsolved, and I have been charged for the unproductive call/connection. I have attempted to reach customer service via phone and online without success. I plan to dispute the charge on my credit card unless it is reversed within the next 24 hours.

I recently upgraded to a Premium account with LastPass to help manage shared accounts with my admins. Despite successfully sharing accounts from the vault, one of my admins is encountering prompts to purchase Premium and a notice about the Free Trial ending. This issue is puzzling as we are only sharing credentials and not utilizing Premium features. I anticipate encountering the same problem with other admins as well. Thank you for any assistance provided. - Maxine G.

Hello from the West Coast, I recently experienced a problem with my SSD drive that had LastPass installed, containing around 50 passwords. Upon trying to access it, I realized I couldn't recall my password correctly after my computer was out of commission for two weeks. I believe I have the correct password now, but it doesn't seem to work on the version installed on my repaired computer. My question is, does the master password need to be input during installation to retrieve data from the LastPass site, or can it be done at any time post-installation? Essentially, should I uninstall and reinstall LastPass to regain access to my data? Thank you, Greg

I have been unable to access my account since I made the payment. I used LastPass a few years ago and it was excellent. I can't remember why I stopped using it, but I signed up again either late last year or early this year and paid the fee. Despite numerous attempts to contact support, I have not received the assistance I need to log in. I am incredibly frustrated as I am unable to speak with a representative for help, which makes me feel undervalued as a customer. It seems like profit is a priority over providing personal assistance. I simply want to cancel my account and cease any further charges as I plan to explore other password programs. Thank you, Royal O. [redacted]

I recently changed my LastPass master password, but unfortunately, I forgot it. I remember most of the password, but I can't recall the correct casing of a specific letter. I attempted the account recovery process, but my set hint didn't jog my memory. When I tried the other recovery option with OTP, I received a message stating no disabled OTPs were found for my account. However, I proceeded by clicking the "Activate LastPass Account Recovery" link from the email, only to face a "Login Failed Invalid username, one-time-password or one-time login is restricted by company policy" message, which is puzzling since I have a personal account. I've repeated these steps on all devices I've used with LastPass, all with the same outcome. I really need to regain access to my account and retrieve my stored passwords. Your assistance is greatly appreciated. Thank you.

After adding the LastPass extension to my Firefox browser, I noticed that it caused my Kaspersky Safe Money utility to malfunction. Removing the extension fixed the issue with Safe Money, but I started receiving numerous emails from LastPass. When I tried to access my account to stop the emails or cancel it, I couldn't log in with my master password. Since I had already removed the extension, I couldn't reset the password either. Reinstalling the extension didn't help. I'm requesting to cancel my account and cease the emails. An acknowledgment of this request would be great. Thank you, Dan H.

Subject: Urgent Issue with Deleted LastPass Account Hello, I recently set up a LastPass Enterprise subscription for my business, which I believe is the ideal product for our requirements. However, during the trial account setup, my personal LastPass account was linked without my intention. In an attempt to address this, I created a new account using my business email, designated it as the admin account, and proceeded to delete my personal account through enterprise user management. Unfortunately, there was no notification that this action would result in the deletion of my entire personal account and, subsequently, all my saved passwords - an extensive vault that I've relied on throughout my IT career, containing numerous critical passwords. The recovery of my personal account is imperative due to the vital passwords stored within. These passwords are essential for key aspects of my life such as banking, work, and email. I count on LastPass to manage these securely and did not anticipate that these actions would lead to the account's deletion. I kindly request your assistance in resolving this matter promptly so that I may continue to assess the Enterprise product for consideration in my business needs. Thank you, Ben

My Master password suddenly stopped working. Despite numerous attempts on different devices, I managed to log in with my fingerprint on my cell phone, where I saw my password displayed. Although currently logged in on my phone, I cannot reset my password from it. Resetting on my phone or logging in on my Macbook Pro and Asus Windows 10 laptop both result in an invalid password error. I need to secure my account as I have many passwords stored. Creating one-time passwords or finding an alternative way to access my Lastpass account temporarily would be helpful, as my phone may disconnect, leaving me locked out from all other devices.

I am facing significant challenges trying to delete my LastPass account. The process for account deletion is unnecessarily complicated, and I am frustrated by the lack of support from LastPass. After submitting a request on the website a week ago, I have received no assistance in removing my account. Despite multiple messages and attempts, LastPass has not responded to my deletion requests. Even contacting their phone support was unhelpful, directing me back to the website. I encountered errors while trying to reset my password and was offered a resolution for a fee, which I found unacceptable. This entire experience has been extremely aggravating, and I am disappointed by the lack of customer service efficiency. It is extremely difficult to navigate the account deletion process, making me question the legitimacy of LastPass.

I have visited the LastPass support website again to request the deletion of my account. I sent multiple messages and filled out a survey with low ratings for the poor customer service I've received, but still no action taken. When I called LastPass for human tech support, I was directed back to the website to cancel. Unfortunately, I don't have my password to delete the account, and the site to retrieve a temporary password was down. I encountered a section on the website suggesting that by paying a fee, I could have my issues resolved faster, which is frustrating and feels like a scam. Deleting my LastPass account has been incredibly troublesome, and I don't even recall signing up initially. This experience has been very frustrating and disappointing.

One of our company employees is experiencing trouble accessing her LastPass account. Upon attempting Master password account recovery, she received an error message stating that the current web browser did not save account recovery data, advising her to try account recovery on all browsers and computers she has ever used LastPass on. The message also emphasized that the actual Master password is unknown for security reasons. If account recovery fails and she cannot recall the password, the last resort suggested was to delete the existing account and create a new one. I seek confirmation that there are no alternative solutions before instructing her to proceed with creating a new account. Thank you for your assistance.

I'm having trouble with my logon and password being rejected, and the password reset isn't working. I think there might have been an update to your LastPass extension on Firefox that required me to agree to something new. My email address is a forwarding service, and when I tried the password reset, it said it couldn't send me the necessary information due to my security email system, which is odd. I changed my master password recently with no issues. LastPass is crucial to me, so I really need assistance. Please get back to me promptly. - George P. [redacted] or [redacted]

Hello, I signed up for LastPass Pro in November [redacted]. In August this year, I cancelled my subscription renewal and closed my account. I have proof of my account closure email and cancellation of renewal subscriptions. LastPass recently notified me of an impending $36 renewal charge on 11/01/19, despite my account closure. I have contacted them via email and support request to rectify this issue, providing evidence of my account closure and subscription cancellation. However, I have not received a satisfactory response, and the support ticket does not address my concerns. I am worried that they will still charge my account without authorization. I am located in the UK and hesitant to call them due to potential mobile charges. Any guidance would be appreciated. Thank you.

A few months ago, I lost my old smartphone which had my LastPass authenticator on it. Following the theft, I attempted to access my account from my new device and select the option to send an SMS verification to my phone number. I managed to access my account and retrieve it successfully. However, I now wish to change my master password. Unfortunately, I am unable to do so as clicking on "account settings" at the lower-left corner does not trigger it to open. Could someone advise me on how to change my master password?

I recently changed a password on a website, saved it, but upon returning, the password remained the same. Subsequent attempts on other sites were successful. However, with this particular site, the new password did not take effect. Now, I am unable to recall the changed password as I saved it. Strangely, the password update on Lastpass only reflects on the computer, not on my phone. Consequently, I am facing a significant issue with mismatched passwords between my phone and computer.

For over a year now, I have experienced unauthorized deductions of $38.81 from my bank account, occurring monthly or bi-monthly. I have not been able to utilize LasPast.com due to installation issues. Upon reviewing the charges, I discovered that over ten transactions were taking funds without my consent, causing a significant loss. Although I tried to seek assistance by contacting customer service, I was directed here to address my concerns. I kindly request a refund for the unauthorized charges back to my account. It would be appreciated if you could provide evidence of the reimbursement and formally close my account. Please send any correspondence regarding this matter to [redacted] Thank you for your prompt attention to this matter. Sincerely, S.A.

I apologize for any confusion, but I am unable to access my email since my account was closed due to inactivity. I am only reachable via phone or text at [redacted]. I forgot my master password and have been struggling for over a week to recall it. I kindly request assistance from LastPass in regaining access to my account. As a retired disabled veteran over 80 years old and not very tech-savvy, I am hoping to recover my password by verifying my VISA information that should be on file. I am open to paying a fee for this service.

I am a LastPass user. Unfortunately, I forgot my password due to a recent car accident. Despite exchanging many emails with LastPass, they did not address my issue until after I had purchased a different software. I am disappointed in their lack of response and would like a refund for the money I spent. Had they provided the necessary information earlier, I would have continued using their service. However, the experience has left me hesitant to switch back in fear of facing similar problems. Thank you, Dr. P. Hart.