I upgraded to family plan. I put passcodes into a shared folder. I invited family membe...

GetHuman-shalaree's customer service issue with LastPass from August 2019

Help with my LastPass issue
The issue in GetHuman-shalaree's own words
I upgraded to family plan. I put passcodes into a shared folder. I invited family member(s). Family member(s) accepted invitation and created account. Family member(s) downloaded app, logged in, and in their app it says “family membership.” However, the shared folder does not show up in the family member(s) Vault! How do we get the passwords from Shared Folder to populate into each of the family members individual vaults? I assumed they would just “show up” when they each logged in. But that has not happened.

GetHuman-shalaree did not yet indicate what LastPass should do to make this right.

How GetHuman-shalaree fixed the problem
Click on Manage family, and click on the check box next to each person to allow access to the shared folder. This can only be done after the new family member has accepted the invitation to join the family and make their own login account. ALSO, it can only be done from a laptop*desktop NOT from the phone app or website..
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Customer service issue
Reported by GetHuman-shalaree
Aug 6th, 2019 - 3 years ago
GetHuman-shalaree shared how to fix
Seen by 24 customers so far
Similar issue to 1454 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number


GetHuman-shalaree started working on this issue
Aug 6th, 2019 1:51am
GetHuman-shalaree confirmed the issue is fixed. Hooray!
Aug 11th, 2019 6:00am

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