LastPass Customer Service Issues

While registering, I received an error stating that the passwords did not match in the confirmation field. After attempting a different password and encountering the same issue, I decided to close the registration window. Upon trying to create a new account, I was informed that the email address was already in use. Despite multiple attempts to change the password, it failed each time with a generated password hint that was not helpful as I hadn't entered any information in that field. I have made several attempts to recover my account but ended up getting blocked. I attempted to resolve the issue using both the Google extension and the web version of the service.

I recently added Touch ID to my iPhone Plus to solve some issues with unlocking my phone. However, when I tried to connect to LastPass using Touch ID, it didn't work. I then attempted to log in with my password, but it kept saying it was invalid. I tried the "Forgot password" option and followed the prompts to reset my master password, ensuring it met all the requirements. Unfortunately, every time I submit the new password, I get an error message saying, "Looks like something went wrong." I've tried multiple times on 05/31/[redacted] and 06/01/[redacted]. Can someone please assist me with resetting my password without having to delete all my account passwords? Thank you, Bruce.

Hi, I am currently locked out of my account and have exhausted all recovery options. Despite using a master password that I remember, it is not working. I took precautions by typing the new master password in Notepad and copying it to ensure accuracy, but suspect the clipboard may have contained different information at the time. My efforts to resolve this issue stem from recent master password changes, with the latest backup from Monday, June 3, [redacted], at 11:15:28 AM EDT being one of the passwords I cannot recall. Although I can still access my account offline on my Android phone, I am wondering if there is a way to restore this data beyond manually transferring passwords to a new account. If it is not feasible to recover data from the offline Android phone, do you have an older backup predating today that I could access? I have knowledge of my master password before today's change. Thank you, Gabriel

As a premium member of LastPass for home use, I've been experiencing issues where the account information isn't auto-filling upon login, particularly after updates. I've tried various troubleshooting steps like clearing the history, reinstalling the app, and rebooting, but the problem persists. Interestingly, during the reinstall process, I'm prompted to drag the LastPass icon to the applications folder, but it indicates the app already exists and can't be replaced as it's in use, even though I'm not actively using it. Any assistance would be greatly appreciated. Thank you.

Our company's LastPass account is due for renewal in August, and there are a few issues we need help with. Firstly, one employee's account is not displaying any passwords when shared, even though access permissions are set correctly. Secondly, this employee's account is not appearing under the Admin's account. Lastly, another employee is having trouble accessing items shared by a specific colleague, while items shared by others are visible. We need assistance to resolve the password visibility problem for the first employee, ensure the second employee's account shows under the Admin, and enable the third employee to access shared accounts as intended.

I had a free trial but wanted to upgrade to a premium LastPass account. I knew my Gmail address but forgot the password. I've been struggling for the past few days to reset it. I was redirected to another service that charged me an additional $5 without resolving my issue. Then, I was asked for an extra $35 to sort out my new account. Now, I have two charges on my phone bill for separate year-long memberships and an extra $5 charge for no help received. I'd like to pause any further actions for now and request refunds for all three charges on my credit card. I hope to avoid any further communication and just get my money back. Perhaps we can consider doing business together in the future, but I need this resolved. Thank you.

Subject: Concern Regarding LastPass Account Dear Sir/Madam, I initially registered for LastPass on December 25, [redacted], and upgraded to LastPass Premium on January 15, [redacted]. After a period of not using the service, upon my return, I encountered an issue with my password being deemed invalid, potentially due to a new password length requirement implemented by LastPass at some point during my absence. Despite being charged annually on January 15th, with the most recent charge being $25.68, I have been unable to access my account. I kindly request the deletion of my account and a refund of the latest charge of $25.68 processed on January 16, [redacted]. Following this, I am eager to create a new account for this esteemed application. Thank you, W.H.

I accidentally signed up for a LastPass account and was charged for two memberships. Setting up the account was challenging, and I never actually used it. I have tried to get a refund for the two annual membership charges, but have been unsuccessful. LastPass's actions in charging me for memberships I did not use are unacceptable.

I have been struggling to access my LastPass account. Despite trying to reset my password and follow their steps, the system keeps telling me my master password is invalid. I have reached out to LastPass via email and phone, but only encountered automated responses and no resolution. I suspect my recent computer hacking might be related to this issue. While LastPass works on my Android phone, it continues to show the same "invalid" message on my desktop. I worry that the security breach on my computer may have compromised my LastPass account.

I was advised by Webroot to update my LastPass before 25 June. However, whenever I try to access your site and enter my Webroot password as instructed, your system does not recognize it. It prompts me to use the Webroot password for access, yet it fails to acknowledge it. I am experiencing this issue despite assuming there is an arrangement between your system and Webroot to assist customers like myself. I am unsure why your system is unable to recognize the requested password. How can this be resolved? The problem persists on your end, as the login prompt continues to indicate that my password is invalid, even though it is the Webroot password your system requests but fails to validate.

I encountered a problem while trying to update our Premium account's email address and password. Unfortunately, I am currently unable to access our account using either the old or new credentials. I attempted to use the Recovery method and also tried using an OTP, but neither of these methods worked. Without a password, I am unable to access the helpdesk or any other support options. The last time I changed the password, I used the automatic password generator and saved it. All I remember about the password is that it was 12 characters long and auto-generated. The previous email linked to the account was [redacted], and I was trying to change it to [redacted] I urgently need assistance to regain access to our account. Thank you for your prompt help.

Every time I connect to the internet and try to log in to a saved password site, I am prompted to enter my master password. Unfortunately, I often receive an error message stating that my password is incorrect. While your recovery tool helps me access my account, I still face issues logging into Lastpass with my master password once I close the window. Occasionally, I am able to log in, seemingly by chance. I am puzzled by this situation and would appreciate any suggestions. Thank you.

I am currently experiencing issues with your program. To address this, I have decided to uninstall and reinstall it. I always make sure to have a backup of my passwords exported from LastPass. Despite the program no longer being installed on my PC, I can still access the websites. However, I am able to export passwords but unable to import them. Additionally, whenever I use my fingerprint reader, it prompts me for the master password even though I am already logged in. Each time I visit a site with stored passwords, the same issue occurs, even though my preferences are not configured to do so. I have been using the program for several years now, but recently, it has become challenging to use. Could you kindly provide me with a direct link to download the full program, not just the web extension? Thank you. - Bob K.

We have been trying the standard troubleshooting steps and following the provided email instructions for more than a week. Webroot support indicated that LastPass is responsible for deleting the old signin email, [redacted], in order for us to reinstall the software. Unfortunately, every time we try to create a new account, it says the email is already in use, with no option to reset the password. LastPass support does not send any emails with instructions when attempting to resolve it independently. LogMeIn emails from [redacted] are received, advising to check email filters, which are not in place. It's puzzling why LastPass can't send recovery instructions from the same domain as the LogMeIn emails I am able to receive.

I am facing an issue accessing my LastPass account on a new computer. Despite having the correct password and 2FA, I receive a message prompting me to grant access to the new device. Unfortunately, my email password is stored in LastPass, preventing me from accessing my email to approve the new device. Could you please enable login access for my new device with the IP address [redacted].[redacted].[redacted].30? My LastPass account is associated with the email [redacted]

I've recently downloaded LastPass and am currently setting up my account. I would like LastPass to generate new passwords for my accounts because I have been using the same ones repeatedly. Can you guide me on how to do this? Additionally, I am unsure if the current passwords for some accounts are correct. I need advice on the best way to proceed with setting up my LastPass account. I am also interested in understanding the features of the Premium account after my trial subscription ends in 30 days. I prefer speaking with someone instead of emailing. Please contact me at [redacted]. Thank you.

I am a LastPass user and encountered an issue changing my master password this morning. Despite meeting all criteria, it kept showing as invalid. After trying multiple times with no success, I am now locked out of my account. The phone recovery process did not work, displaying an error message about login restrictions. As I rely on LastPass for password management, I urgently need access to my account. I appreciate a prompt response and solution to this matter.

As a LastPass user, this morning I tried changing my master password but encountered issues even though all criteria were met. Despite multiple attempts with various passwords, I am now unable to log in to my account. The phone recovery process is also not functioning correctly, displaying a message stating "Login Failed Invalid username, one-time-password or one-time login is restricted by company policy." Access to my account is crucial for managing my passwords, and I am hoping for a prompt resolution to this matter.

I have a LastPass premium membership. My name is Susan N. and my email is [redacted] Each time I enter my password, I receive a message stating that I can't connect while in Canada, prompting them to send information to my security email which I am unsure of. Firstly, I am not in Canada. I reside on Lake Ontario for the past five years without encountering this issue. Canada is approximately 40 miles away across the lake. I am frustrated with this service as a premium member.

I have been a LastPass user for several years and rely on it to store my important information securely. Recently, I had to change my master password and now I am unable to recall the new one. I am grateful for the fingerprint access feature on my iPhone as it allows me to log in, but I need to retrieve or reset my master password. When accessing LastPass on my phone, I can't find a way to view or change my current master password. I am looking for a method to either recover my master password or download a copy of my stored information from my phone. Could someone please advise me on how to regain access to my LastPass account without risking my data?