LastPass Customer Service Issues

I recently updated my LastPass password, but unfortunately, I forgot the new one when trying to log in this week. Despite trying different account recovery methods, I haven't been able to regain access. I'm considering creating a new account from the beginning, but I would much rather recover the most recent password for convenience.

I have been trying to reach out to LastPass regarding an issue, but have not received a resolution. I recently forgot the password to my Galaxy S8, leading to a factory reset and difficulty accessing my LastPass app and emails. Despite knowing my login details, accessing them from an unfamiliar location has left me locked out of my accounts. I can still be reached via my brother's email at [redacted] The emails I am unable to access are [redacted], [redacted], and the email I used for registration [redacted] I am seeking assistance to regain access to my emails, reset passwords, and retrieve my phone data. Please reach out to me at [redacted] for any help.

I attempted to create a LastPass account in mid-November, and there seems to have been a mistake with the master password entry resulting in an unknown password. I reached out through two support tickets, but the responses were inaccessible due to errors on the website. Despite trying various solutions like resetting and restoring, I kept encountering a message stating, "Someone is already using this email" which was referring to me. My suggestion is for LastPass to eliminate any record of my unsuccessful account creation in November, including my email, to allow me to try again. Additionally, I received an email on 11/30 mentioning someone from Shawano, WI tried to access my incomplete account. I did not travel to Shawano, and my attempts to access it on the same day were fruitless. It's unclear if these events are related. Please refrain from communicating through the support system as I am unable to view messages. Resolving this issue should be straightforward, and I am hopeful for a prompt solution to retry creating my account. Thank you, G.W.

I had been using Touch ID to log in on my phone, and I always knew my password to use on my computer or iPad. Suddenly yesterday, when I tried to log in using Touch ID, it said "invalid password." I then attempted to type in my password on another device, and it also said "incorrect password." Given my past issues with being hacked, I immediately became concerned that something might be wrong. Despite numerous attempts, it kept rejecting my password until finally allowing access. When I attempted to change my password, it kept rejecting the new ones I tried. Even though I used a password with a combination of letters and characters without any actual words, it wouldn't accept it. Eventually, it seems like it changed because now my old password does not work, and I have tried several combinations but still can't access my account. Phone: [redacted]

Hello, Your LastPass Premium subscription linked with [redacted] has been successfully renewed. Your renewal includes applicable taxes. The next renewal is scheduled for Tuesday, June 11, [redacted]. For any inquiries or feedback, feel free to reach out to us. Click the link to access your invoice. To review your payment history, visit your LastPass My Account page. Dear [redacted], Unfortunately, your LastPass account was permanently deleted with all data removed from our systems. To uninstall the browser extensions, follow these steps based on your operating system. We regret losing you as a user and value your feedback. We will consider your input for improvement. We hope to regain you as a user soon. I am uncertain why my account was deleted, as I have paid up to June [redacted]. I attempted to call but was unable to leave a message. Please assist. Thank you. Michael A. I now have the NordVPN service and remain in San Antonio, Texas.

I purchased 2 Yubikeys to enhance my security and installed them with LastPass following the instructions. They worked fine on both my PC and Android, which I believe is not the issue, just for your information. The trouble started after I updated my account with a new email address, the one listed below. I didn't change the master password when prompted, planning to do it later. When I attempted to log in next time, I encountered an error message (I can't remember the details, sorry). To cut the story short, I reverted the changes and managed to get everything back to normal. My concern now is if I should consider anything specific when changing my email address and master password to avoid a similar problem in the future. I really like LastPass, but I'm hesitant to make changes now fearing data loss. Even though Yubikey is set up for 2FA, it doesn't seem to ask for input anymore. Any advice on this would be greatly appreciated. Thank you, Alan W

Hello LastPass, I recently forgot the password to my LastPass account. I tried to recover it using a one-time password. However, when I entered my new password and clicked the reset button, I received a message indicating that the link or access had expired, and I was logged out. Despite having two-step verification set up on my phone, each time I tried to log in with the one-time password, it said it violated company policy and logged me out again. After multiple attempts, I cleared my browser history, reinstalled LastPass, and tried again. Now, it indicates there is no deactivated one-time password on my browser. I have tried several times to recover my account, but each time I am one step away from logging in, I encounter the message "Your current web browser did not save account recovery data on this computer." This situation is causing me stress as I have many crucial passwords stored in LastPass, and I am unable to access my own account. Please assist me at your earliest convenience. I am eager to regain access to my account and willing to provide any necessary verification. Thank you.

I am having trouble with LastPass multifactor authentication. The passcode is not being sent to my phone. Email support instructed me to click on a link that leads to an error. They are requesting my password hint and account setup date. When I asked for my password hint, I only received an email with an empty box labeled as the password hint. Accessing LastPass to retrieve my passwords for other accounts has become a challenge due to these login issues.

Having trouble getting information on setting up my LastPass account. I already have a Master Password but can't seem to reach anyone for help. The online contact option wasn't helpful, and I was directed to a $5.00 fee to get more assistance. I believe I upgraded to Premium Status, but I want to confirm this. I provided my credit card information during the process. Is there a direct phone number I can call for support?

I have been trying to create an account with LastPass for over a week. Unfortunately, I seem to have misunderstood the instructions and ended up in a loop where it tells me my email address is already in use. When I tried to recover my account, the message had my correct name but the location given was incorrect, showing me in Lancaster instead of Rochester, NY. Is there a way you can clear my failed attempts so I can start fresh? I intend to use LastPass on my Lenovo Ideapad [redacted] laptop running Windows 10, Google Pixel XL phone with Android OS, and a Samsung Chromebook. I am eager to hear back from you. All the reviews and comparisons I've come across make me confident that LastPass is the right choice for me. Thank you in advance for your assistance.

On 4/5/[redacted], I encountered an issue with LastPass. When attempting to recover my account, I received a message stating that my email is in use, which is impossible since it has never been used at my current company. After clicking "Yes" for Account Recovery, I was notified that account recovery failed due to the LastPass Browser plugin not being installed, despite adding it to Chrome. The plugin prompted me to enter my email and agree to Terms and Privacy Policy. Then, on 4/1/[redacted], as a new employee at a small company, I tried to create a LastPass account with [redacted] I was informed that the email already existed in LastPass, although it was my first time using it. My attempts at Account Recovery with the password hint "Generated Password" failed twice. I seek assistance in resetting the password for my LastPass account.

I recently switched from LastPass to Dashlane and uninstalled LastPass but left the files, or so I thought. I have since reinstalled LastPass and am trying to import the files. I am uncertain if I am still a premium user. Can you please verify this? My email is [redacted], and my phone number is [redacted]. Kindly reach out to me via email or phone to provide me with this information. If my premium registration has expired, please also include details on the cost to reinstate it. Thank you.

I purchased Premium Credit Monitoring, the payment has been processed, but when I log in, I only see the upgrade button and cannot access the dashboard. I tried contacting the provided number but it was unhelpful as it only provides automated responses. I appreciate any guidance on how to resolve this issue. Thank you, Garret

Hello, LastPass team. I accidentally spilled a beverage on my laptop, rendering it unusable. I have now obtained a new laptop and am attempting to regain access to my LastPass account, which holds critical information for me, including access to my gmail account with important emails and medical records in the eCare system. Despite knowing my master password, LastPass is not recognizing the new device and is not allowing me to access my account. I use the Windows Universal Installer and the Firefox plugin versions of LastPass. I kindly request your assistance in recovering my account, as the situation is causing me significant distress. You can reach me at [redacted] to communicate. I do not have a personal phone, but I can be contacted through the assisted living center phone at [redacted] or through my nurse, Angie Jimenez, at [redacted], who can receive texts. Thank you for your help.

I am a user of Lastpass Professional with the email address [redacted] Recently, I encountered an issue where Lastpass blocked my access and requested to grant access via email due to a new device or location not being recognized. However, I have not received the necessary email from Lastpass. Despite submitting multiple help requests to Lastpass, the issue remains unresolved. It seems that Lastpass may have difficulty with the bellsouth.net domain. Additionally, I have not received any helpdesk ID to check the status of my requests. I have requested Lastpass to contact me via my backup smartphone at [redacted] for assistance. I have verified that the Lastpass emails are not going to the spam folder in my bellsouth.net account. I have extensive experience in Information Technology and have also sent this message to my alternate email at [redacted] for communication purposes. Your help in resolving this matter would be greatly appreciated. Best regards, Harold B.

Hello LastPass, I recently logged into our admin portal and noticed that our subscription is up for renewal. I have a couple of concerns that I hope you can assist me with. Firstly, to better gauge how many licenses we require, I would greatly appreciate it if you could provide me with a list of current users on our account. It is essential to verify this information as some individuals may no longer be associated with the company. Secondly, our leadership team has been focusing on cost and return on investment. As LastPass is a premium-priced product, I was wondering if there are any special offers or deals that I could present to them to consider renewing our subscription for another year, aside from the standard renewal options displayed to me. Thank you for your help.

I am in Australia and currently facing a renewal issue with LastPass. I submitted Ticket # [redacted]1 : GT4XE7RYRLS9 last Monday and am seeking an update on its status. In the past, I utilized PayPal for renewals, but I have since canceled that method. However, LastPass's current status still indicates PayPal as my renewal preference, even though I wish to provide my credit card details directly to LastPass and not utilize PayPal at all. I kindly request that LastPass's status reflect this change to avoid any confusion. Thank you. PS: Please refer to the "How You Want it Resolved" section below for further details.

I had issues with my LastPass automatic renewal and decided to cancel it. However, I couldn't find a way to speak to a representative for assistance. Despite being directed to contact LastPass for cancellation, I struggled to reach them directly. I simply wanted confirmation of my subscription's cancellation but never received it. I advise others to avoid signing up with LastPass due to their poor customer service experience under LogMeIn.

I am facing an issue accessing my Lastpass account because I no longer have access to the email address associated with it. I remember the basic password but added complex characters to it, making a hint useless. The response to my support ticket keeps directing me to my old email, which I can't access. I am unable to recover my account from an email I no longer have. I need to regain access through the old email with a one-time password, then update my email and create a new password. Despite my old company's attempt to help by sending an account recovery link, I am still unable to recover the account through the Chrome extension.

Hello, I am currently in search of a password manager for my team. I have specific features in mind and would like to know if your company provides them. I have tried a few services, and the process has been overwhelming and difficult to navigate. I am hoping you can clarify if your service includes the following features. These features are not all essential but are criteria my company is exploring if they are a good fit: 1. Master login password 2. One-click password change for multiple accounts 3. Team sharing and management of access to passwords and secrets 4. Easy integration and usability within my company 5. Availability of a mobile app 6. Compatibility with mobile-only applications like Snapchat Thank you for your prompt response. - A