I had LastPass loaded and decided to try Dashlane. I ended up uninstalling LastPass but...

GetHuman-jwmullen's Change plan issue with LastPass from April 2019

Help with my LastPass issue
The issue in GetHuman-jwmullen's own words
I had LastPass loaded and decided to try Dashlane. I ended up uninstalling LastPass but leaving the files in fact, I thought. I have Reloaded LastPass and am now trying to import the files semicolon however I am wondering if I am still a premium user. Can you check to find out my email address is *****@***.com. my telephone is ***-***-****. Please call me or email me and tell me my status. If my premium registration has expired, please tell me what it will cost to reinstate it.

GetHuman-jwmullen did not yet indicate what LastPass should do to make this right.

How GetHuman-jwmullen fixed the problem
I downloaded LastPass and then imported a file that I had exported from Dashlane. My problem now is getting an answer from LastPass on where I stand with my current LastPass subscription. When I started the Dashlane test and had to uninstall LP, I still had some time left on my premium subscription. I have asked for help on determining what I have left, if any, but so far no response. I intend to continue with the premium version but would like to apply any remaining time from my last enrollment.
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Change plan issue
Reported by GetHuman-jwmullen
Apr 22nd, 2019 - 2 years ago
GetHuman-jwmullen shared how to fix
Seen by 8 customers so far
Similar issue to 669 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Last 4 digits of Social Security number


GetHuman-jwmullen started working on this issue
Apr 22nd, 2019 5:03pm
GetHuman-jwmullen confirmed the issue is fixed. Hooray!
Apr 23rd, 2019 7:35am
GetHuman-jwmullen indicated the issue is not fixed yet.
Apr 23rd, 2019 7:42am