I had tracking issue with order placed on Facebook messenger.

GetHuman5395996's Track order issue with Lane Bryant from October 2020

Help with my Lane Bryant issue
The issue in GetHuman5395996's own words
Track my order from my online account ... I’m unable to track my order. It was created in Facebook messenger chat with representative. Order * OLB*********
The order that was created on Facebook messenger with a representative during live chat did not show up in my orders when I entered the order number I was given by the representative.
Make sure all orders will appear on a customers account so that they can be tracked by entering the order number.
I’ve been a loyal Lane Bryant customer for many years. I shop, online, in retail and outlet stores.
No, and I never spoke to a Lane Bryant representative to try and resolve this. I just happened to check my email and had received tracking info there.
How GetHuman5395996 fixed the problem
The order did not show up on my online account. That’s where I usually go to track orders. I decided to check my email. I had received tracking info in an email.
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Lane Bryant

Customer service: track my order
Track order issue
Reported by GetHuman5395996
Oct 23rd, 2020 - 4 months ago
Fixed
GetHuman5395996 shared how to fix
Seen by 5 customers so far
Similar issue to 39 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5395996 started working on this issue
Oct 23rd, 2020 1:32pm
GetHuman5395996 confirmed the issue is fixed. Hooray!
Oct 23rd, 2020 1:36pm

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