I opened a brand new jar of Lancome facecream to put on my mom who is in the nursing ho...

GetHuman5869617's Complaint issue with Lancome-USA.com from March 2021

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The issue in GetHuman5869617's own words
I opened a brand new jar of Lancome facecream to put on my mom who is in the nursing home. She has used Lancome for ** years. She has flawless skin. I opened this brand new jar from the box and it was wrapped with celephane. I put it on her after I fed her supper. She is now blistered with what seems to be acid burns. Please, we need to know what it may be causing this reaction so we can treat it... the doctor has her on Benadryl and medicated lotion. I have pictures I would gladly send to you.. .she is in pain.. we need help. PLEASE!

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Complaint issue
Reported by GetHuman5869617
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 39 others
0 customers following this


GetHuman5869617 started working on this issue
Mar 21st 1:23am

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