I just made a *** dollar purchase and on my receipt, there is no mention of the fragran...

GetHuman-lucialau's customer service issue with Lancome-USA.com from November 2018

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I just made a *** dollar purchase and on my receipt, there is no mention of the fragrance bouquet travel set or the glow makeup set. When I call to figure it out, the customer service representative tells me that although I just waited for ** mins, I need to call back and WAIT ANOTHER ** mins because my order is not in the system !!! What kind of business is this? This is absolutely ridiculous and makes me want to cancel my entire ORDER. I want clarification on my order and why the promotional products are not available on my receipt. I want my promotional products sent to me and I want to not have to wait one hour to get ahold of a solution.
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Customer service issue
Reported by GetHuman-lucialau
Nov 27th, 2018 - 9 mons ago
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GetHuman-lucialau started working on this issue
Nov 27th, 2018 3:39am
GetHuman-lucialau indicated the issue is not fixed yet.
Nov 27th, 2018 4:01am