Backrest mechanism broke where backrest slides into seat- there are pieces metal t...
GetHuman-osterbur's customer service issue with La-Z-Boy from July 2018
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The issue in GetHuman-osterbur's own words
Backrest mechanism broke where backrest slides into seat- there are pieces metal tracks where the backrest slides into and this is broke. The rivots are broken - where rivoted together. Another piece that screws into the sides of the chair- also a piece of metal, is stripped out, as the ***** does not go into it either.**We live by zip *****. Do you have repair people in this area of Iowa?? We have owned this chair about ** yrs now. Our warranty states life time warranty on the mechanism. We have a leather livingroom sofa and * chairs, and one of our chairs has a problem.
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