Backrest mechanism broke where backrest slides into seat- there are pieces metal t...

GetHuman-osterbur's customer service issue with La-Z-Boy from July 2018

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The issue in GetHuman-osterbur's own words
Backrest mechanism broke where backrest slides into seat- there are pieces metal tracks where the backrest slides into and this is broke. The rivots are broken - where rivoted together. Another piece that screws into the sides of the chair- also a piece of metal, is stripped out, as the ***** does not go into it either.**We live by zip *****. Do you have repair people in this area of Iowa?? We have owned this chair about ** yrs now. Our warranty states life time warranty on the mechanism. We have a leather livingroom sofa and * chairs, and one of our chairs has a problem.
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La-Z-Boy

Customer service issue
Reported by GetHuman-osterbur
Jul 24th, 2018 - 10 mons ago
I have an issue with La-Z-Boy too
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Seen by 4 customers so far
Similar issue to 36 others
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Timeline
GetHuman-osterbur started working on this issue
Jul 24th, 2018 4:14am
GetHuman-osterbur indicated the issue is not fixed yet.
Jul 27th, 2018 4:04pm
GetHuman-osterbur indicated the issue is not fixed yet.
Jul 27th, 2018 7:25pm