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Hello!! Please help! I’m not one to complain. But this hotel stay has to have a reimbursement! The horrible stay started January **th at *:** pm in Omaha Ne. ( **** review) We called a day prior and reserved a room. We live in Nebraska and the weather was freezing cold and icy so purchased a room so we would be close to airport and not allow the weather to jeopardize our early morning flight to Florida. It’s almost *:** **** hours past check in time when we arrived and the desk clerk informed us we have no rooms! We were troubled as there was a Eric Church concert in town and a room at this point would be hard to come by. Then she says well you have a room. It’s none are cleaned! Housekeeping people called in and just grab a chair with the other people waiting! Keep in mind the building has glass sliding doors facing the north and the door was constantly opening and closing. We are talking ** people waiting by now! There was * airpot of coffee prepared but no more. People were becoming frustrated and leaving after about a ** minute wait but we stayed put as we don’t know the area very well plus it had become dark! Some of the people waiting to check in were drinking prior to the concert which was fine except we are talking * hour and ** minutes at this point so some were getting loud and annoying. Disturbing to say the least! Now I’m at my *rd return to the desk questioning how much longer and again wait just * more minutes and we will have a room cleaned! We’re froze by this time and yes she offered us room **** were at a * hour wait now and relieved we hop in the elevator and enter room ***. Nope, it’s dirty so back to square one. Thank goodness a housekeeping lady joined us and went down to the desk and got us a different room ****! At least it’s warmer on *st floor!! We left long enough to get something to eat and when returning an hour later some of the people were still waiting that came in after us! Many were incredibly frustrated!!! About **:** p m after the concert someone tried to get on our room! Didn’t succeed though’. When we checked out at *:** a m the clerk asked how things were and I mentioned the fiasco and she said call and and let them know! Then she says thank you Mrs. Felix! What Felix? Our last name is Ellenberger. Guess that explains someone trying to get in our room late last night. Please I think a refund is a fair compensation!
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