I would like to let you know I lodged a formal complaint against manager Earl Baker wit...
GetHuman2886244's customer service issue with La Quinta Inns & Suites from May 2019
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The issue in GetHuman2886244's own words
I would like to let you know I lodged a formal complaint against manager Earl Baker with his employers at Laquinta (email) and Wyndham ( phone). This complaint was not on giving us a room whose security lock was broken and evidence of a break in was obvious, nor was it because the shuttle was *** hour late - despite his various reasons why it would come in ten minutes, nor the fact from my last stay * emails were left unanswered , no - this complaint has to do when he became belligerent when I asked a third time about the shuttle “delay” , got in my face and referred to my wife as my daughter. There is an age difference ( less than our president and his wife) but I found this highly offensive. He knew it was not my daughter unless he was inferring incest. It was a king bed - single room. Shame on Earl Baker. I expect an apology for such crass, ugly behavior. He has no place in the hospitality industry. I will follow this up until such apology is received. I am a member of the loyalty program, have been in sales ** years and never had this kind of crude, low class behavior from a hotel employee let alone a manager. I cc’d Southwest as I am part of their loyalty program as well. In my opinion they should discontinue relationships with that particular hotel. **Sincerely, Nicholas Moore
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