Need assistance with getting in touch with a hotel manager

GetHuman2879270's customer service issue with La Quinta Inns & Suites from May 2019

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Help with my La Quinta Inns & Suites issue
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GetHuman2879270's next move: talk to La Quinta Inns & Suites when they open.
La Quinta Inns & Suites's call center is closed now. We will send GetHuman2879270 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2879270 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2879270's own words
I have tried to contact you (and called the property at Atlanta Perimeter Medical Center) repeatedly on this issue - without receiving any meaningful help. I hope you can improve on this now!* *One of our associates, booked a room at the Atlanta Perimeter and requested to charge the costs to our corporate credit card. The last numbers on the receipt also match the company card, however, when he checked, it seems that his personal credit card was charged instead. Also, I would like you to clarify how you arrived at the total that was actually charged to that card? The invoice would indicate a much lower cost. When you get back to me, I will gladly send you a copy of the actual invoice we received for this.
Please DO NOT tell me to call the venue directly again - this gets me nowhere and only incurs further costs for us. In addition the hotel's email does not connect.**I expect you to either get me in touch with a manager who has actual insight into accounts or, even better, get to the bottom of this on your own time.
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La Quinta Inns & Suites

Customer service issue
Reported by GetHuman2879270
May 7th, 2019 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 186 others
0 customers following this

Timeline

GetHuman2879270 started working on this issue
May 7th, 2019 1:37pm

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