Hello, *I stayed at your motel located at **** Enterprise Way, Oakland, CA...

GetHuman1651219's customer service issue with La Quinta Inns & Suites from November 2018

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The issue in GetHuman1651219's own words
Hello, *I stayed at your motel located at **** Enterprise Way, Oakland, CA, ***** *****-***** for the a concert at the nearby coliseum for my anniversary. I got back from the event around midnight and parked my car in the first row of the parking lot visible from the front lobby. sometime between then and **AM my car got broken into and several items were stolen including our anniversary gifts. I went to the front desk to notify the clerk and she told me that they are not responsible for anything. I understand that leaving items in the car wasn't the best idea, however the way she handled the situation made me feel like she didn't care and didn't want to help. They didn't offer any towels to help clean up the glass, they refused to review the cameras and rushed me out of the hotel as fast as they could. Check out was at ** and I had employees already accessing my room without my permission at **:** for reasons they wouldn't tell me. I felt so violated and I felt that your employees didn't care about me or the break in. They didn't offer any help or even say I'm sorry. I don't think that how hotels should treat their guest. Human kindness would have been nice, but instead they made me feel worse. I've been staying at your motels for years now and I travel frequently and now I'm not sure if I will anymore. Is there anything you guys are willing to do to make this right?
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La Quinta Inns & Suites

Customer service issue
Reported by GetHuman1651219
Nov 29th, 2018 - 9 mons ago
I have an issue with La Quinta Inns & Suites too
Fixed
Seen by 6 customers so far
Similar issue to 73 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1651219 started working on this issue
Nov 29th, 2018 5:11am
GetHuman1651219 indicated the issue is not fixed yet.
Dec 3rd, 2018 9:12pm
GetHuman1651219 indicated the issue is not fixed yet.
Dec 3rd, 2018 9:12pm