On Nov *-*, I stayed at the subject hotel in Room * ***.**While your staff was very goo...

GetHuman-bobstein's customer service issue with La Quinta Inns & Suites from November 2018

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The issue in GetHuman-bobstein's own words
On Nov *-*, I stayed at the subject hotel in Room * ***.**While your staff was very good, there are several areas in which my stay fell short of my expectations:***) my card key did not work on three occasions (including check in) and I had to return to the front desk to get help.***) the interior of the common areas and my room are in need of updating*renovation – I was in a LaQuinta in McDonough, GA about one month ago which was in much better condition.***) the toilet seat was loose – a potential cause of an accident* I reported that to the front desk.***) at breakfast there was no cooked egg option (scrambled or omelet) – just a hard boiled egg which I did not want.***) vehicle egress onto South Tryon Street does not allow a left turn – I found this very inconvenient**Lastly, in trying to send this email I initially clicked on Guest Assistance department as instructed in an email from you thanking me for staying at your hotel, but that address (laquinta.custhelp.com) did not work – I got the message “This site can’t be reached” – see attachment. You apparently need to do some website repair.**I know LaQuinta can do better than the experience I had here.**- Robert Stein (*******-****)

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La Quinta Inns & Suites

Customer service issue
Reported by GetHuman-bobstein
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 58 others
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GetHuman-bobstein started working on this issue
Nov 9th, 2018 2:30am