La Quinta Inns & Suites Customer Service Issues

During my recent stay at your Tyler location at [redacted] Wsw Loop [redacted], my family and I encountered a few issues. Our room was supposed to have a microwave, but it didn't. Additionally, the inside of the fridge had what looked like mold on the seal, and the bathtub faucet had a steady drip. When I tried to address these problems with the staff, I was met with rudeness and lack of interest in helping. I believe that due to the treatment we received, LaQuinta should offer us a one-night, all-expense-paid stay in a suite at the LaQuinta Inn and Suites on South Broadway in Tyler, TX, as a gesture of goodwill.

I had an unpleasant experience during my stay on Saturday, June 30th, at the LaQuinta Inn located at [redacted] Calmont Ave, Fort Worth, TX [redacted]. Upon returning to my room around 10:15 pm, I discovered bugs on the desk and in the bed. After notifying the front desk, I was advised that there were no other rooms available. The manager suggested a refund and recommended finding alternate accommodation nearby. Feeling uneasy about the situation, especially being away from home with my children, I expressed my concerns to the manager. He insisted I sign a waiver releasing the hotel from any responsibility related to the bugs, which made me uncomfortable. Refusing to sign led to the manager asking me to check out. I reluctantly packed up with my children late at night and had difficulties getting the promised refund promptly. The communication between staff members in another language in my presence felt disrespectful, and the lack of empathy or assistance from the manager was disappointing, especially considering our group's frequent patronage of LaQuinta properties. The whole ordeal was distressing, and I believe it is important for the management to address these issues promptly.

During check-in at La Quinta NorthGlenn CO, we updated the card on file. I was assured the initial card would not be charged. However, after check-out, I noticed I was charged on both cards for one room. When I called to address this, Crystal informed me it would take a week to receive a refund. She was unhelpful, denying any error and hung up when I asked to speak to a manager. Additionally, the hotel appeared poorly maintained with trash in the parking lot. While at the front desk, I overheard sensitive credit card information being shared. This experience was disappointing considering my loyalty to La Quinta. I am seeking a refund or credit for the inconvenience this has caused. I will reach out to customer service as there seems to be no 24-hour support available.

My name is Alan W., and I'm a Wyndham owner along with my wife, Angela W. We recently took a 2-week road trip and stayed at La Quinta hotels for most of the journey. While planning a surprise night in Inglewood, CA for a concert at The Forum this Saturday (7/21/18), I booked a room at the La Quinta on [redacted] West Imperial Highway, [redacted], with confirmation # [redacted]. I don't want to spoil the surprise by asking Angela about her La Quinta rewards account. Could you check if there are any discounts available through her account or Wyndham that we could use for this stay? We'll settle the payment details at the hotel. We enjoyed our stays at other La Quinta hotels, but considering there are similarly priced high-end hotels in the area, like Marriott, I'm exploring our options. Your assistance in this matter would be greatly appreciated.

On 7-10-18, I booked 2 rooms, specifically choosing one with a pool for my children. I was disappointed to discover upon arrival that the pool was not available, a fact that was not communicated to me beforehand. The check-in experience with Wendy was unpleasant as she admitted to being sick and in a negative mood. She was unhelpful when asked about complimentary toothbrushes for my granddaughter, rudely stating they were out of luck that day. I raised my concerns with the manager the next day, who acknowledged Wendy's behavior and assured me that action would be taken. This was truly my worst stay experience ever.

I am seeking guidance on how to file a significant complaint regarding a charge on my credit card for a reservation that I did not receive on 7/21. Despite contacting Expedia, they were unable to locate my reservation due to issues with my email and phone number. I find it unjust to be charged for a room I never used, especially since I did not receive any confirmation. I provided my emails to Expedia, as evidenced by a survey request I received from them. I was given confirmation numbers by the property, and also have a reference number of [redacted]5. Although I was assured a Manager would contact me by today, I am yet to hear from them. I appreciate any assistance in this matter. Thank you.

I made a booking through a third-party website for one night, but I was informed that I would earn rewards points for each additional night stayed. Despite paying the hotel directly for the extra nights, they claim I did not earn any points as the system logged all nights as booked through the third-party website. I was expecting roughly 12,[redacted] points for a total of $[redacted] spent, but I only received [redacted] points. I am disappointed with this error and lack of assistance from La Quinta's corporate customer support. I need to address this issue and ensure I receive the correct points I am owed. The poor customer service experience may lead me to no longer choose La Quinta in the future.

I visited the front desk tonight and noticed it's very cold there, just like last winter when I reached out via email about the issue. The attendant seemed chilly, which reminded me of last year when there was no heat. Though it wasn't as bad as last time, it was still uncomfortably cold. I inquired about the temperature and was informed it was 57°, which is 11° lower than the recommended range of 68-76° by PA's OSHA guidelines. This discrepancy is significant, and it's important to understand the impact of an 11° difference in temperature. Treating employees well is crucial, and if this continues, I may take my business elsewhere. Should you wish to discuss this further, please reach out to me via email at [redacted]

My name is Joseph P. I recently stayed at La Quinta Inn on [redacted] in Tampa, Florida, near the fairgrounds on the 21st and 22nd, and the 23rd. Unfortunately, during my stay, I experienced severe bed bug bites, which I've never encountered before. I have spoken to the front desk manager and they are planning to address the issue with pest control. However, I believe a refund is not sufficient. I am requesting three complimentary rooms in addition to a refund due to the inconvenience and health concerns caused by the bed bugs. Furthermore, I was informed that I had exceeded the guest limit in my room during my daughter's birthday celebration. While I understand policies, I feel it was unfair considering the occasion. I am disappointed that I may not be able to stay at this La Quinta location again due to the bed bug incident. I also need reimbursement for the medications required for the bites. Additionally, my partner, Jennifer H., also suffered severe bites from the bed bugs.

I have recently stayed at a few La Quinta Inns over the past couple of weeks. The one in Macedonia, Ohio, was fantastic - updated, clean, and with excellent staff who even chased me down to return my charger when I left it in my room, great service. The next one was in Powell, TN, which was okay. The staff was polite, and the room was decent. I did have a couple of minor issues with the door not closing properly and the shower temperature being hard to control, but they didn't bother me too much. My least favorite experience was at the Seiverville, TN location. While the staff was great, the room felt dated, and the door handle was tricky to use. Additionally, other guests were quite rude. Despite these issues, I would still consider staying at any La Quinta location again. I noticed that prices seem to vary more based on the location rather than room amenities, but they don't differ significantly. Just wanted to provide feedback to help you improve. I particularly appreciate your pet policy, which is the main reason I choose to stay with your brand. I stayed for four days at each location.

During my stay at the hotel on November 3-4, I occupied Room # [redacted]. Although the staff was attentive, several aspects of my visit did not meet my expectations: 1) I encountered issues with my card key on three occasions, requiring me to seek assistance at the front desk. 2) The common areas and my room appear dated and could use renovation, unlike a LaQuinta I visited in McDonough, GA recently. 3) The loose toilet seat was a safety concern that I reported to the front desk. 4) Breakfast lacked options like scrambled or omelet eggs, providing only hard-boiled eggs. 5) Difficulty making a left turn onto South Tryon Street from the hotel's parking area was inconvenient. Furthermore, when attempting to contact Guest Assistance using the provided email, the link was broken, indicating a need for website maintenance. I believe LaQuinta has the potential to provide a better experience than what I encountered. - R. Stein

I stayed at La Quinta Inn after a night shift and requested a late checkout till 1:00 pm. Despite confirming this, housekeeping entered my room at 9:00 am without a "Do Not Disturb" sign, startling me awake. The front desk dismissed it as routine. Later, at 10:15 am, loud vacuuming outside my room disrupted my sleep further. This unacceptable intrusion has left me anxious and sleep-deprived. I am leaving early, worried about driving home. I believe I should not be charged for this stay and deserve compensation for a future visit.

During my stay at the Hazelwood, MO location on [redacted] Taylor Rd, I was assigned Room [redacted]. Upon entering the room, I noticed the visibly dirty carpet, non-functional television, and phone. After informing the front desk, the apologizing staff offered to change the room. However, due to travel exhaustion, I requested reimbursement instead. Despite the staff promising management would address the issue, I never received any follow-up. When trying to contact Roslyn Douglas, I was unable to reach her as she claimed to be busy. I am disappointed with the lack of communication and resolution. Not only did I not receive a refund, but I was also wrongly charged $10.67 upon check-out for an unpaid balance that I had already settled during check-in. This experience reflects poor customer service. I can be reached at [redacted] for a prompt resolution.

Hello, I wanted to share an experience my son, J.C., had at La Quinta Inn Tampa Brandon West. His employer, Osmose Utility Services, booked rooms for him, including a stay on Sunday, September 9. When he went to gather his belongings, he found his new Nike shoes missing from the shoe box that had been moved from the closet to under the bed. I spoke with Cathy at the front desk, who mentioned that a new staff member, Maria, had cleaned the room. Despite promises from the manager, Wes, to review security tapes, two months have passed with no resolution or contact from him. My attempts to follow up have been futile, as Wes repeatedly cites being busy. I have provided my contact information but received no response. This lack of response and concern is disappointing, especially since my son has previously stayed at La Quinta without incident on work trips to Tampa and Daytona Beach. I plan to escalate this matter beyond Wes and inform my son's employer about the issue.

My wife and I had a reservation at La Quinta in Albuquerque, New Mexico, located at [redacted] San Antonio Dr. Northeast, Albuquerque, NM [redacted]. We checked in on November 10, [redacted], planning to stay one night. Upon arrival at around 10:00 pm, my wife checked us in, but our room was in disarray. The front desk couldn’t provide another room with a microwave and fridge, so we were left stranded. We found another hotel, paying more. In the morning, I spoke to the front desk manager and showed pictures of the room. She offered [redacted] rewards points and mentioned a refund. I was disappointed by their handling of the situation. I requested contact information for a district manager or corporate office, but was directed to the rewards website. Despite usually enjoying my stays at La Quinta, this experience was troubling.

During my recent stay at La Quinta in Auburn, WA, I spent a significant amount of time in the hotel lobby on Wednesday, 11.14.[redacted]. I had the pleasure of interacting with Nicole, who works at the front desk. Her ability to multitask and handle various responsibilities was truly remarkable. Throughout the day and night, she managed a multitude of tasks seamlessly, from assisting a patron in need of medical attention to answering phone calls, checking in new guests, and even baking cookies for customers. Despite the demanding workload, Nicole remained calm, professional, and cheerful. Thanks to her exceptional service, I am now a loyal customer of La Quinta and will prioritize staying at their hotels for all my future trips, both personal and business. I believe Nicole is a valuable asset to your team, and I hope she continues to be a part of your staff for a long time. Thank you for employing such a caring and dedicated individual. -Arun Daniel

On November 17, [redacted], I arrived at Miami Airport North and was offered an upgrade, but unfortunately, my small dog led to the upgrade being revoked due to the no-pet policy in the suites. Instead, I was placed in a subpar building on the third floor facing a construction site with limited parking spaces available due to construction materials. The malfunctioning elevator added to the inconvenience. My complaint to Marion Fonseca about moving me was met with the explanation that the hotel was sold out, and this was the only pet-friendly building. In discussions the next day with Tiffany Canales, she acknowledged the building's cleanliness issues due to construction and offered a 30% discount. Despite this, the problem remained unresolved. As a gold card member, I'm left questioning the benefits if upgrades are unavailable due to pet restrictions.

I would like to report an incident that occurred at the Warner Robins, Ga LaQuinta in room [redacted]. My car key went missing from the desk along with two cat toys being bent, a strange smell on my cat, and a bottle of lysine being left partially open on the TV stand. Upon inquiry, the key was not found in the lost and found, even after the clerk contacted the manager. I have reached out to the office manager via email. I had my dad with me earlier to go through some belongings, and he confirmed the key was on the desk when we left. I noticed changes in my car's position in the parking lot, shifting of seats, and missing rugs in the back. The clerk denied access to security footage for confirmation. If this matter is not resolved by morning, I will involve the police, as only someone with a key could have entered the room. My house key is also missing, attached to the car key. Thank you for your attention. Best, P. Haggard.

I recently stayed at your motel on [redacted] Enterprise Way in Oakland, CA from 11/25-11/26 for a concert at the nearby coliseum to celebrate my anniversary. Unfortunately, my car was broken into in the parking lot during the night, resulting in the theft of our anniversary gifts. When I informed the clerk at the front desk, I was told that the motel was not liable for the incident. Despite acknowledging my mistake of leaving items in the car, I felt unsatisfied with the clerk's response. The lack of empathy shown, the refusal to assist with cleaning up the broken glass, the reluctance to review security footage, and the early intrusion into my room by staff without explanation left me feeling neglected and violated. I believe that hotels should prioritize guest safety and well-being, offering support in such distressing situations. This experience has made me reconsider my loyalty to your chain, and I am unsure if I will continue to stay at your motels in the future. It would be greatly appreciated if you could address this matter appropriately.

My daughter and I stayed at the La Quinta in Armonk, NY on 11/15. We upgraded to the stay and fly option for our trip, informing the desk staff that we had a flight on 11/16 at 6:20 am and would return on 11/19 at 11:30 pm. The shuttle to the airport was smooth, but upon our late return, there was no shuttle waiting for us as instructed. After waiting in the cold and realizing the last shuttle had already left, we had to arrange for an UBER to take us back to the hotel. No staff was available to address our concerns when we arrived. This experience has left me disappointed and concerned, making us reconsider staying here again in the future.