Hello,**We have the following situation.**Regarding booking: L*YT*O *Surname: LAURENTIU...

GetHuman5954395's Change flight issue with LOT Polish Air from April 2021

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The issue in GetHuman5954395's own words
Hello,**We have the following situation.**Regarding booking: L*YT*O *Surname: LAURENTIU **We tried on Sunday to change the return tickets (the flight was Monday morning), but couldn’t manage to do so.**We tried: *- online*- via the online form provided by LOT*- via call center - no answer *- via WhatsApp - no answer *- via Messenger - no answer.**On Monday, long after the departure of the flight, somebody finally answered on WhatsApp, saying no refund was possible, as we were no shows! *********We explained. A day later (ie. today) we were told that we will get new tickets and asked what date the new flight should be on. We answered promptly : TODAY! (As stated in the online form already submitted days ago).**Than the person on the other end of the conversation disappeared again and now we have no idea if we have tickets for TODAY’s !!! flight or not. **Please, kindly reply as soon as possible.

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LOT Polish Air

Change flight issue
Reported by GetHuman5954395
Apr 13th, 2021 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 217 others
0 customers following this


GetHuman5954395 started working on this issue
Apr 13th, 2021 8:49am