I’ve booked and paid for my flights from the UK to Poland with a return flight. **My fl...

GetHuman5299095's customer service issue with LOT Polish Air from September 2020

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The issue in GetHuman5299095's own words
I’ve booked and paid for my flights from the UK to Poland with a return flight. **My flight to Poland are not direct, but are from Heathrow to Warsaw and then from warsaw to Katowice. Flight from Heathrow to Warsaw has been cancelled and I have been just notified by email. But it seems that I’m still shown as flying from Warsaw to Katowice - which is pointless. **I have tried to call LOT but no one ever pick up and lost quite a lot of money waiting on the line. **Can someone from lot call me to discuss? Or provide a different solution? Ideally I would like to fly with LOT on the **th. If that is not possible I wish to cancel my remaining flights, including the return flights as I don’t find this airline reliable. Not to mention I now need to find a different airline provider at such short notice considering it’s Christmas time. I wish to receive a full refund unless LOTs representative contacts me to discuss and hopefully find an alternative solution. **Flight ref:*Ref:RXZATA ************LO*****Kind Regards,*Paulina Clarke

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LOT Polish Air

Customer service issue
Reported by GetHuman5299095
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 387 others
0 customers following this

Timeline

GetHuman5299095 started working on this issue
Sep 25th, 2020 8:05am
GetHuman5299095 indicated the issue is not fixed yet.
Oct 5th, 2020 4:11pm
GetHuman5299095 indicated the issue is not fixed yet.
Oct 5th, 2020 4:13pm