I have a pair of winter boots that I purchased at LL Bean * years ago and I only wear t...

GetHuman-kduffey's customer service issue with LL Bean from February 2019

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The issue in GetHuman-kduffey's own words
I have a pair of winter boots that I purchased at LL Bean * years ago and I only wear them during the winter when it snows to snow blow my driveway I noticed last end of last winner that the seams were coming undone. I went to the l.l.Bean home store today ******* and talk to customer service the manager in supervisor. I was told they couldn't do anything about the defect due to me not having the receipt which I have never had to have a receipt when I had issues in the past. * I understand that you have changed your return policy but I was wanting to repair defective pair of boots.* I have been a customer of LL Bean's for the past ** years my mother my sister my brother my aunts and uncles and cousins and nieces and nephews all do business with l.l.Bean up to this point. as much as I regret to have to do this I'm going to refer everyone ro do their future businesses with Cabela's kittery trading Post or Amazon because of the way I was treated about a defective pair of boots that had been abused but need repaired or replaced* I asked the supervisor if they were willing to lose many customers over repairing a pair of defective boots and he said yes.* I will go to my many followers I have on Facebook and YouTube and relate to them how I was handled and treated in this situation unless we can resolve this issue.**Thanks*Keith Duffey*** Lane Road*Poland Maine********** - *** - ****

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LL Bean

Customer service issue
Reported by GetHuman-kduffey
Feb 26th, 2019 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 163 others
0 customers following this


GetHuman-kduffey started working on this issue
Feb 26th, 2019 4:48pm