I have a pair of winter boots that I purchased at LL Bean * years ago and I only wear t...

GetHuman-kduffey's customer service issue with LL Bean from February 2019

11 views | 163 similar | 0 following
Help with my LL Bean issue
Next: our robot will wait on hold for GetHuman-kduffey to get a LL Bean rep on the line!
Always use the GetHuman Phone to call LL Bean. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-kduffey's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kduffey may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-kduffey's own words
I have a pair of winter boots that I purchased at LL Bean * years ago and I only wear them during the winter when it snows to snow blow my driveway I noticed last end of last winner that the seams were coming undone. I went to the l.l.Bean home store today ******* and talk to customer service the manager in supervisor. I was told they couldn't do anything about the defect due to me not having the receipt which I have never had to have a receipt when I had issues in the past. * I understand that you have changed your return policy but I was wanting to repair defective pair of boots.* I have been a customer of LL Bean's for the past ** years my mother my sister my brother my aunts and uncles and cousins and nieces and nephews all do business with l.l.Bean up to this point. as much as I regret to have to do this I'm going to refer everyone ro do their future businesses with Cabela's kittery trading Post or Amazon because of the way I was treated about a defective pair of boots that had been abused but need repaired or replaced* I asked the supervisor if they were willing to lose many customers over repairing a pair of defective boots and he said yes.* I will go to my many followers I have on Facebook and YouTube and relate to them how I was handled and treated in this situation unless we can resolve this issue.**Thanks*Keith Duffey*** Lane Road*Poland Maine********** - *** - ****

GetHuman-kduffey did not yet indicate what LL Bean should do to make this right.

How GetHuman-kduffey fixed the problem

We are waiting for GetHuman-kduffey to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get LL Bean's attention and get better help faster. Tap below to get started.
Having LL Bean issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kduffey fixes it.
This email address isn't valid

LL Bean

Customer service issue
Reported by GetHuman-kduffey
Feb 26th, 2019 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 163 others
0 customers following this

Timeline

GetHuman-kduffey started working on this issue
Feb 26th, 2019 4:48pm