I purchased a pair of waders before Ll Beans new policy went into effect. The terms say...

GetHuman-stripedb's customer service issue with LL Bean from May 2018

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The issue in GetHuman-stripedb's own words
I purchased a pair of waders before Ll Beans new policy went into effect. The terms says those waders are not affected by the new policy. When I went to exchange the waders your in store staff told me exchange and returns were both the same in that they would return the item issue me a gift card and repurchase the item. I have the original receipt and I want to make sure your store honored the terms and didn't attempt to mislead me into giving up my prior coverage.
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LL Bean

Customer service issue
Reported by GetHuman-stripedb
May 24th, 2018 - 6 mons ago
I have an issue with LL Bean too
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Seen by 14 customers so far
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GetHuman-stripedb started working on this issue
May 24th 9:16am