Bug report indicates keys are not releasing...this is a touchscreen phone.*Rep suggeste...

GetHuman-blommeje's customer service issue with LG Electronics from August 2018

Help with my LG Electronics issue
The issue in GetHuman-blommeje's own words
Text MSG *Then, fix issues presented ... Bug report indicates keys are not releasing...this is a touchscreen phone.*Rep suggested uninstalling apps recently installed which might resolve issue*I attempted this on my own& messed up...deleted my google play app--not realizing what all was stored there...*Now what?*I did not have the phone in 'safe' mode, obviously--did not see prompts or how to go to safe mode during the process.*Was expecting safe mode prompts or indicators.*The problem persists.
I have deleted important stuff.*I have wasted so much time & effort trying to use the device to do very normal, basic functions*It seems uncooperative & bossy!
Assist thru the process or offer local in-store options.*Need to know if I am going to need a new phone...?
Expected more out of LG device*Trivial issue bringing me down
Various futile attempts
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LG Electronics

LG *G android mobile phone
Customer service issue
Reported by GetHuman-blommeje
Aug 24th, 2018 - 4 mons ago
I have an issue with LG Electronics too
Fixed
Seen by 6 customers so far
Similar issue to 205 others
0 customers following this
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Timeline
GetHuman-blommeje started working on this issue
Aug 24th 7:25pm
GetHuman-blommeje indicated the issue is not fixed yet.
Aug 24th 7:25pm
GetHuman-blommeje indicated the issue is not fixed yet.
Aug 24th 7:36pm