Dear Sir*Madame***Greetings!**Good morning.**This is to inform your good office that ou...

GetHuman-othancr's Complaint About a Visit issue with LA Fitness from September 2020

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Any complaint again a LA Fitness service should be reported to the manager of the club or over the phone to corporate.
The issue in GetHuman-othancr's own words
Dear Sir*Madame***Greetings!**Good morning.**This is to inform your good office that our company joined your organization last week. A total of * people joined. We had an opportunity to discuss possible business dealings wherein we will buy membership and give it as one privileges for our employees here in Edmonton and another Province.**We are not asking for anything except to treat our employees with utmost respect, courtesy and professionalism.**Yesterday at around *:** pm (please check your cameras), an unfortunate incident happened wherein the basic tenets of "customer service, professionalism and decency" was not evident. May I request that you please talk and to Mr. Andrew Wade to discuss this matter.**We spoke with Andrew and discussed the situation and contemplation that we are considering of terminating all the membership and cancel the prepaid special sessions with a Trainor until a thorough investigation happens. But Andrew re-assured us that he will get to the bottom of this and it won't happen again. I will give Andrew a chance but I don't want this lady under the name of Carolina Guido ( Trainor ) to go near us or to talk to us at all.**We are no longer comfortable to come to your Center if she is there at all.**My office is available for discussion at your convenience by calling ***-***-**** or my direct line at ***-***-****.**Thank you.**Sincerely yours,**Jonathan Cruz*President*North American Region

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LA Fitness

Complaint About a Visit issue
Reported by GetHuman-othancr
Sep 30th, 2020 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 1453 others
0 customers following this
Items needed
Account Number
Name of Account Holder
Date of Birth
Home Address
Phone Number on Account
Email on Account

Timeline

GetHuman-othancr started working on this issue
Sep 30th, 2020 9:30pm
GetHuman-othancr confirmed the issue is fixed. Hooray!
Oct 1st, 2020 2:30am

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