I requested a refund my annual fee which was charged on **** given that I was charged...

GetHuman4539030's Billing Issue with LA Fitness from March 2020

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The issue in GetHuman4539030's own words
I requested a refund my annual fee which was charged on **** given that I was charged $** annual fee and $** frozen membership fee while all the gyms in LA and Pasadena (my home gym) have been closed due to Covid-**. I received an email stating that "all billing has been suspended" BUT I was already charged well after the gym and city closure dates. . I spoke to a customer service representative who informed me that the suspended billing begins April *st. This is definitely not what the email today stated as it said "We have suspended all billing" and was sent today. **I am requesting to have the annual fee of $** refunded immediately. If there is any issue with this, I would like to speak to a customer service manager directly by phone. I can be reached ***-***-****.

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LA Fitness

Billing Issue
Reported by GetHuman4539030
Mar 27th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 990 others
0 customers following this

Timeline

GetHuman4539030 started working on this issue
Mar 27th, 2020 8:03pm
GetHuman4539030 indicated the issue is not fixed yet.
Mar 29th, 2020 2:28am

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