I am a member of LA fitness in So. Conduit ave, Queens New York. I went to the personal...

GetHuman4228424's Complaint About a Visit issue with LA Fitness from January 2020

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The issue in GetHuman4228424's own words
I am a member of LA fitness in So. Conduit ave, Queens New York. I went to the personal training area trying to work out. A personal trainer approached me in a rude way to tell me that I can’t work out here nor can I take any equipments outside the personal training area. I respect the club’s policy but I don’t respect that he was so rude to tell me that. I asked him about his name, because he didn’t have a name tag on him so I wasn’t sure if he was an employee or not. He refused to tell me if he works there and also refused to give me his name. He asked why I needed his name so I told him that I wanted to report this incident and he replied and I will quote him” I DONT GIVE A ****” and he repeated that many times who his loudest voice in front of all other customers. I spoke to the manager who didn’t have a name tag either and the manager wouldn’t give up the name of that trainer until I insisted then he told me that his name was Ryan in the training department. I am not sure if he gave me the correct name because he was trying to take his side. The manager told me that his name, the manager’s, was Andre. I demand an apology from that employee in the same publicity that he insulted me with and and acknowledgement from the club otherwise your customer service does not meet the minimum standards that and respectful corporate should have. I am a pharmacy manager who works for one of the largest corporate in the nation and we never treat our customers like that. P.S this happened on ***** around * pm.

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LA Fitness

Complaint About a Visit issue
Reported by GetHuman4228424
Jan 9th, 2020 - 2 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 903 others
0 customers following this


GetHuman4228424 started working on this issue
Jan 9th, 2020 9:56pm
GetHuman4228424 indicated the issue is not fixed yet.
Jan 10th, 2020 2:09am
GetHuman4228424 indicated the issue is not fixed yet.
Jan 10th, 2020 10:15pm

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