Yesterday, January *, ****, my boyfriend and I went to the LA Fitness club at **** East...

GetHuman4223811's customer service issue with LA Fitness from January 2020

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The issue in GetHuman4223811's own words
Yesterday, January *, ****, my boyfriend and I went to the LA Fitness club at **** East Carson St., Pittsburgh, PA. I am a member of LA Fitness and have been for months. My boyfriend is not yet a member. Upon entering the club, we noticed that there were orange slips for a free three-day pass at the entrance. The girl at the front desk asked if my boyfriend planned to become a member and he responded that he was unsure and just wanted to try out today. We attempted to use the pass for my boyfriend when the manager told us he would not activate the pass for us if my boyfriend was not joining the gym. At the same time, a girl working the front desk was extremely rude and sarcastic to me. I asked to speak to her manager and she let me know that he was the man sitting there (the man refusing to activate the pass for us). The entire situation was extremely unprofessional. While my boyfriend originally was unsure about getting a membership, we both now feel very uncomfortable with attending this location. I also attend the location in Monroeville, PA during the week and have had nothing but positive experiences. I am extremely disappointed with the lack of professionalism and about how we were treated last night. I am looking for a resolution to this issue. I can be reached at ***-***-****.**Thank you for your time,**Rachelle Wiltrout

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LA Fitness

Customer service issue
Reported by GetHuman4223811
Jan 9th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 898 others
0 customers following this

Timeline

GetHuman4223811 started working on this issue
Jan 9th, 2020 7:30pm

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