Hello:*I am a longtime member of LA fitnesss and have enjoyed my membership and your wo...

GetHuman3044665's customer service issue with LA Fitness from June 2019

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The issue in GetHuman3044665's own words
Hello:*I am a longtime member of LA fitnesss and have enjoyed my membership and your wonderful staff throughout the years. However, an incident occurred today that has caused me grave concern. One of your district managers (Scott Ruzycki) at the Church Street location in Decatur Ga. exhibited some very alarming behavior this afternoon. **He chastised two employees in front of myself and other consumers in a very unprofessional, demeaning, and derogatory fashion. He talked to them as if they were two years old. Hopefully, this is not the type of leadership you expect from your managers, perhaps he could benefit from some cultural humility training. No one deserves to be treated the way he treated those two young women. Also, he should be reminded that adult consumers should not be referred to as “girl”. I know this is not a representative sample of your leadership, so as not to let one bad apple spoil everything, I think this situation should be addressed immediately. Please respond to let me know your next steps.**Sent from my iPhone

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LA Fitness

Customer service issue
Reported by GetHuman3044665
Jun 6th, 2019 - a year ago
Not resolved
Seen by 73 customers so far
Similar issue to 2600 others
0 customers following this


GetHuman3044665 started working on this issue
Jun 6th, 2019 6:44pm

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