I use the Sweetwater gym in National City, Ca and depend on the water aerobics (I have...

GetHuman2963288's customer service issue with LA Fitness from May 2019

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The issue in GetHuman2963288's own words
I use the Sweetwater gym in National City, Ca and depend on the water aerobics (I have diabetes) to help me control it. We have recently lost all of our good instructors and each time they send us a new one and we think it can't get any worse. it does! Tried going to East Eastlake but they have the same problem (too far away too). All of us continue to complain to the mgmt. and Debbie, the aqua coordinator, to no avail. We know that a couple of instructors from our previous gym, that closed down, were excellent but were turned down when they applied, "Dawn" and "Gabbie", both are certified. Debbie said to give the new instructors time but it's going on ridiculous how bad they are!. There are quite a few of us that go every day and all feel the same way. We only had ** people in class today, everyone is stopping coming because it's useless. Marisol is on medical leave for at least * weeks she is our last hope. Someone like Marisol should be the coordinator to teach the new ones how and what to do. These new ones can't even get out of their own way. The exception, the new boy they brought in is really trying and enthusiastic* he came to several of Marisol's classes before she left on leave so he show some promise. Please get us some decent instructors!!!!!

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LA Fitness

Customer service issue
Reported by GetHuman2963288
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2470 others
0 customers following this

Timeline

GetHuman2963288 started working on this issue
May 22nd, 2019 3:08am

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