Subject: Extensively unclean & Unsanitary conditions in LA Fitness Hot Pool & large Swi...

GetHuman2955678's customer service issue with LA Fitness from May 2019

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The issue in GetHuman2955678's own words
Subject: Extensively unclean & Unsanitary conditions in LA Fitness Hot Pool & large Swimming pool.*Date: **********TO: LA Fitness Corporate HQ**** The small Heated pool in LA Fitness Gym at *** Yale St., Houston, Texas *****, is frequently so dirty at least once or twice per week that the water is obviously cloudy and obviously unsafe for human use and should be scientifically tested. This heated pool should be cleaned much, much, much more frequently ! In fact, the porous cement harbors visible black mold colonies and these were so extensive that there were approximately ** square inches of solid black mold at the North end until ********* when these black colonies were removed. However, small accumulations of mold are inside the cement pores & require chemical& steam bleaching ! There is no adequate excuse fir these repetitive ongoing conditions.**** The large pool has the same conditions with slightly cloudy water, except the water is never as dirty as the small heated pool, but the water is never crystal clear clean & should be scientifically tested daily. **** I have observed at least six large * to * inch long dark fragments resembling possible human fecal matter in the large pool, in an area of * square feet, on at least three occasions. The large pool should be carefully cleaned more often than LA Fitness is currently cleaning it. Obviously, LA Fitness Cleaning Staff is not periodically checking for unclean conditions frequently enough !**** These matters are of interest to the Houston Health Department, who will be asked to test your pools if you do not “DRAMATICALLY” improve the cleanliness and eliminate the repetitive filthy conditions.*Sincerely,*Disgusted LA Fitness Member
GetHuman2955678 did not yet indicate what LA Fitness should do to make this right.
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How GetHuman2955678 fixed the problem
LA Fitness apparently cleaned the filthy 'Hotpool.' It now appears 'safe & sanitary!'*The large pool appears cleaner than before. Hopefully, this means LA Fitness Cleaning crews were re-educated on the more frequent cleaning and sanitizing of their pools in their otherwise excellent Health Club. *This very damaging issue should never - EVER - happen again !
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LA Fitness

Customer service issue
Reported by GetHuman2955678
May 20th, 2019 - a mon ago
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Fixed
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Seen by 5 customers so far
Similar issue to 2458 others
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GetHuman2955678 started working on this issue
May 20th 7:27pm
GetHuman2955678 confirmed the issue is fixed. Hooray!
May 23rd 8:26pm