I purchased two sets of three packs training sessions roughly in ****. I just tired red...

GetHuman2955144's customer service issue with LA Fitness from May 2019

Help with my LA Fitness issue
The issue in GetHuman2955144's own words
I purchased two sets of three packs training sessions roughly in ****. I just tired redeeming them the other day and was told they expired. The reason i bought them in the first place and paid in full was because I was told they don't expire. Every year when i renew my membership i double check that i still have the sessions. I should have * sessions to use but when I tried booking with a trainer they couldn't schedule me even though they can see I had six sessions. once I inquired in further detail at the gym about the sessions, thats when i was informed that they are expired and nothing they could do about it. I would like to be able to use the * sessions I have paid for.
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LA Fitness

Customer service issue
Reported by GetHuman2955144
May 20th, 2019 - a mon ago
I have an issue with LA Fitness too
Fixed
Seen by 4 customers so far
Similar issue to 2457 others
0 customers following this
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Timeline
GetHuman2955144 started working on this issue
May 20th 6:01pm
GetHuman2955144 confirmed the issue is fixed. Hooray!
May 23rd 6:12pm
GetHuman2955144 confirmed the issue is fixed. Hooray!
May 23rd 10:54pm