Hello,**F******** Morris Friedman**I just received a phone call from someone at the Mes...

GetHuman2945301's customer service issue with LA Fitness from May 2019

Help with my LA Fitness issue
First: share to improve GetHuman2945301's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2945301 may need:
Account Number, Name of Account Holder, Date of Birth, Home Address, Phone Number on Account, and Email on Account
The issue in GetHuman2945301's own words
Hello,**F******** Morris Friedman**I just received a phone call from someone at the Mesa Arizona club on University and Stapley concerning my debit card. My debit card was compromised May ** ******at a local gas station where it was charged $***.**. Needless to say, I cancelled the card immediately. The new card will be here no later than May ** **** per **the Compass Bank customer service.**When I told the person that called(female no name given) about what happened, she asked for my bank account or another credit card. I informed her that my card **would be arriving shortly, then I would update my account. She told that she was trying to avoid a late fee, I explained again that my card was stolen and my new card **would arrive shortly. Not one word of understanding came from this person’s mouth, all she wanted was my money. I don’t think being threatened by a late fee shows**any empathy for me, believe me, not having access to a debit card makes life incredibly difficult. Quite frankly, I told her if I was charged a late fee, I will quit the gym.**Now, let’s talk about the gym. **Everyday I am there people pass through the front door without showing any gym card or giving their phone number to the desk, are they members? Everyday I am there**machines are loaded with *-** plates that the prior user left on the machine. Everyday I am there, dumbells are scattered throughout the gym floor that someone did not**put back on the racks. Everyday, people leave paper towels and Kleenex on the machine and treadmills instead of throwing it in the trash. And you are worried about my account**being late when my debit card was compromised.**I don’t think being threatened by a late fee is appropriate in this case and I will copy corporate on this matter. I will be happy to receive a phone call apologizing for this type of call.**I would also like the persons name.**Thank You**Morris Friedman****-***-****

GetHuman2945301 did not yet indicate what LA Fitness should do to make this right.

How GetHuman2945301 fixed the problem

We are waiting for GetHuman2945301 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get LA Fitness's attention and get better help faster. Tap below to get started.
Having LA Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

LA Fitness

Customer service issue
Reported by GetHuman2945301
May 18th, 2019 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 2448 others
0 customers following this

Timeline

GetHuman2945301 started working on this issue
May 18th, 2019 3:54pm
GetHuman2945301 indicated the issue is not fixed yet.
May 18th, 2019 9:05pm
GetHuman2945301 indicated the issue is not fixed yet.
May 18th, 2019 9:05pm
GetHuman2945301 indicated the issue is not fixed yet.
May 19th, 2019 1:14am
GetHuman2945301 indicated the issue is not fixed yet.
May 19th, 2019 1:14am
GetHuman2945301 indicated the issue is not fixed yet.
May 19th, 2019 2:15am
GetHuman2945301 indicated the issue is not fixed yet.
May 19th, 2019 2:17am
GetHuman2945301 indicated the issue is not fixed yet.
May 19th, 2019 1:30pm
GetHuman2945301 indicated the issue is not fixed yet.
May 19th, 2019 4:27pm
GetHuman2945301 indicated the issue is not fixed yet.
May 19th, 2019 4:27pm
GetHuman2945301 indicated the issue is not fixed yet.
Jun 7th, 2019 12:57pm

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians