Kelly, the Operations Manager,at the LA fitness in South Ozone Park, Queens NY on...
GetHuman2598267's Complaint issue with LA Fitness from March 2019
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The issue in GetHuman2598267's own words
Kelly, the Operations Manager,at the LA fitness in South Ozone Park, Queens NY on **** confronted the lifeguard during a Water Aerobics class regarding the need to put on a shirt. The lifeguard did not take the confrontation well - which was quite understandable given it was done in front of the class. Kelly left and then returned to confront the lifeguard again which led to a more heated argument between the two that resulted in the pool being closed and members in the pool and jacuzzi being told they had to leave the area. Needless to say this was very disturbing and caused the shower room, sauna and locker room to be crowded and members having to wait to take a shower or access the sauna room given the number of people. **I feel the manager needs training and guidelines on how to address personnel issues appropriately and not in front of members. Additionally, the manager should be as equally concerned about the pool cleanliness, the violation of DOH Guidelines for * of participants in the pool and the general work*exercise environment created by her tone, appearance (spike heel street shoes) and general impact on the membership.
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