I have been a member of La Fitness for about * years now. I have * children- * years ol...

GetHuman-dbiondi's customer service issue with LA Fitness from March 2019

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The issue in GetHuman-dbiondi's own words
I have been a member of La Fitness for about * years now. I have * children- * years old and * years old. Never once have I EVER had a problem with the day care center in any of the La Fitness clubs I have been too- Aventura FL, and the old Bradenton FL off state road ** that just recently closed. UNTIL!!! I started going to the Lakewood Ranch club that most recently opened up a few months ago. There have been many occasions where the day care has been so HOT you can barely breathe and then there has been times where it is freezing cold where you need to layer your child with jackets. You never know what your going to get which is a problem for me considering there are BABIES younger than mine that go there as well. Also, there is only * bathroom inside the day care and instead of fixing the clog toilet right away there’s a sign on the door stating NOT IN USE or BROKEN! You cannot have that especially with younger kids who have to go potty often. My BIGGEST CONERN was today when I went to pick up my * year old she said her butt hurt and back, now she can barely vocalize to me what happened but I took her to the bathroom and looked at her back and there were THREE quarter size red welts on her back. MY * year old was with her and she said “the * brown boys and brown girl were throwing balls at them and calling us names and wouldn’t let us play”. I rushed back inside the daycare and asked the young girl working who looked about ** years old and she said she didn’t see anything. I showed her the marks on my daughter and again she was clueless. The room is very small and there were a total of * kids at the time! How do you not see anything going on? Are you on your phone? Are you not paying attention? These are children!!! Some older than others! Some more mean than others! You have to control the environment and handle the kids and if you can’t get their parents too right away. I then went to the general manager Chris at the Lakewood Ranch Florida club and told him about the incident and showed him. And he said “yes I will talk to her and let her know she can’t allow that, let me talk to you Monday so I don’t ruin your weekend”. Which wasn’t enough for me! That my CHILD! Who is a BABY!!! She’s two years old!!!! She barely has a VOICE!! Your “day care” people should be certified, much older than **, knows cpr, qualified, has kids themselves and knows to look out for the best interest in the children!! Not just some teenage girl who could careless about her job and let’s it just be a free for all. I will cancel my membership, take this matter higher than corporate, right a letter to the Better Business Bureau and even take it higher than that and go to the attorney general Pam Bondi if this matter is not taken care. My children and I should feel safe when being in the care of an La Fitness employee. I should not have to worry. You need to do a better job at hiring people who work for your day care centers. If your going have these in your gym that we pay extra money for each month I want to know that my child and everyone else’s child is being cared for properly and appropriately. This should never be tolerated. I want to hear back from someone right away or I will take legal action against your club and I DO NOT want to have to go down that road, but I will do so for the sake of my child’s well being. My number is ***-***-****
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LA Fitness

Customer service issue
Reported by GetHuman-dbiondi
Mar 2nd, 2019 - 8 mons ago
I have an issue with LA Fitness too
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GetHuman-dbiondi started working on this issue
Mar 2nd 7:03pm